Category: Customer Service

New alerts from Amazon might mean you need to appeal.

Restricted Products – Should You Appeal? In one word – Yes! Does this mean you should appeal all Restricted Products warnings and product eliminations? No,

This simple hack can save your business

Prepping inventory for FBA means thinking the process through The Amazon seller was baffled. His account had been shut down for inauthentic goods. But he

Amazon is not out to get you – the seller

No, Amazon is NOT targeting sellers I get it. You’re chugging along, happily selling and following (to the best of your knowledge) Amazon’s policies. Then…

Are you falling for the outlet mall bargain?

Sourcing Amazon products from outlet malls One of the most important decisions an Amazon seller makes is where to source their goods. Experienced sellers know

Recession-Proof Your Amazon Business

Ways your Amazon business can power through the pandemic By: Sanam Hakam, Guest writer Forward-thinking entrepreneurs can add real value to people’s lives and will

Think like Amazon – prioritize the buyer experience

Customer service, insert cards and avoiding suspensions By: Kayleigh Cockerill “Amazon aims to provide an excellent buying experience for all of its customers.” If your ASIN

Amazon tweaks Seller Central page to reduce contact with sellers

Nope, they don’t want to hear from you Have you seen it? Amazon tweaks Seller Central home page. For long-time sellers, the recent redesign to

Should I hire an ex-Amazon employee to write appeals?

Amazonians can provide excellent insights – if they are real and relevant Writing Amazon appeals requires a special set of skills. Persuasive, clear prose helps. Responsiveness and

Amazon’s dirtiest FBA secret: Used, nasty and broken returns

Third-party Amazon sellers should monitor returns carefully or risk buyer complaints Curling irons with someone else’s hair in them. Mouthwash with broken seals. Coffee makers

Amazon suspends sellers for inauthentic, sells their “fake” goods to the public

Does Amazon really believe 3P sellers offered bad products, or is it trying to make a quick buck? Is Amazon liquidation safe? Unsuspecting members of

The Top Five Trademark Registration Options for Amazon

What is the best way to get a Trademark Registration Options for Amazon in a timely manner? If you sell online, getting a federal trademark

The many kinds of intellectual property violations on Amazon

Intellectual property violations on Amazon run the gamut, but all put your seller account at risk Intellectual property rights are taken seriously. Why? Because intellectual

Spring clean your Amazon seller account

Don’t let a messy Amazon seller account cause problems or hamper sales. Clean it up! Spring has sprung. Don’t only spend time cleaning your house.

Amazon taking up to 30 days to review price gouging appeals

Both preemptive and suspension appeals are lagging for weeks Price gouging appeals to Amazon are lagging. Therefore, Amazon sellers under fire for price gouging could