Amazon Account Suspension Appeal for 3P sellers
Your Amazon account is suspended. You are losing revenue. Your stress level is off the charts.
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Get your account reinstated and avoid the Amazon run-around
An Amazon account suspension requires more than just a written appeal. It’s an appeal process requiring experts in problem-solving, communications and persistence.
At Riverbend Consulting, every Amazon account suspension is led and managed by ex-Amazonians and appeal experts. You gain an entire team of people who examine the suspension, then drill into what happened and why. We dissect your account to identify and understand what caused your Amazon account suspension. No run-around, just results.
Why Riverbend Consulting?
- Access ex-Amazon employees and experts. We have more than a dozen consultants and analysts we hired from Amazon Seller Performance, Account Health and Seller Support and more. They understand the Amazon termination process better than anyone else. In some cases, they created it.
- Receive a winning appeal, strategically written and completely customized for your account’s specific issues. Every appeal is written by an experienced consultant who writes hundreds of appeals every year.
- Experience Riverbend’s “pursue and persist” approach to account reinstatement. We are relentless as we advocate your case to Amazon, even when it means escalating to additional Amazon teams. Even if your Amazon account is banned or blocked, there are more account reinstatement strategies.
- We are relentless. As your advocates with Amazon, we will try every possible solution for your Amazon suspension.
- Get reinstated and then leverage our team to now “clean up” the account problems. This will help you avoid an Amazon account suspension in the future.
Suspension types we have successfully appealed
- Account verification
- Best-seller rank (BSR) manipulation
- Code of conduct
- Condition
- Counterfeit complaints
- Drop-shipping
- Expired products
- Forged documents
- Frauded account
- Inauthentic complaints
- IP – copyright infringement
- IP – patent infringement
- IP – trademark infringement
- Late shipment rate
- Linked accounts / related accounts
- Listing violations
- Order defect rate
- Platform manipulation
- Price gouging
- Restricted products
- Review manipulation
- Used sold as new
- Variation abuse
- Verified tracking rate (VTR)
The Riverbend Appeal Process
1
Assess & Assist
2
Create & Communicate
We create a customized Amazon account suspension appeal letter that answers Amazon’s concerns. The Plan of Action is strategic and unique to your business. Then we follow up. Many suspensions require more than one Plan of Action. We provide additional Amazon account suspension appeals, escalation strategies and follow-ups, all for one flat rate.
3
Reinstate & Reinvigorate
How to start your Amazon account reinstatement
- Don’t react. Avoid reacting and submitting inaccurate or incomplete information. In some cases, Amazon requests a written appeal within 72 hours.
- Clarify the problem. Before taking any action, carefully examine the Amazon account suspension notification. What is the policy violation, why is the account being deactivated? In most cases, Amazon shares specific details and reasons.
- Respond immediately. Waiting to respond can create bigger problems so make it your priority, but don’t start with Amazon. Reach out to us for a thorough diagnosis and expert advice on next steps.
- Avoid multiple appeals too quickly. It’s tempting to submit multiple appeals too quickly. The same appeal with minor revisions isn’t going to help. In fact, it can get your account blocked or banned.
- Create your plan. Formulate your plan and write down all the specifics. Don’t send anything to Amazon. Outline your position on why you face an Amazon account suspension, what happened and how it happened. Share what steps you are taking to solve the problem(s). This is a your first step toward submitting a winning appeal.
- Get help. It’s rarely good to go alone with an Amazon account suspension appeal. Contact the Riverbend experts to validate your findings, write the appeal and manage reinstatement, start to finish.
Get started immediately on your Amazon account reinstatement
It’s not too late, even if you’ve already submitted numerous Amazon account suspension appeals, even if your account is banned or blocked. In such cases, Riverbend adheres to its appeals process but adapts it to what has been shared with Amazon. Future correspondence and appeals focus on a deeper dive into the root cause of the suspension and what steps must be taken to prevent them from happening again.
Standard Appeal
Our Standard Appeal follows our effective Three-Step Appeal Process. It is designed to get an Amazon reactivation the first time — but we don’t give up if you don’t get it back the first try.
Appeal letter delivery: Four business days or less
Rapid Appeal
Our Rapid Appeal follows the same Three-Step Appeal Process as our Standard Appeal – but your Amazon appeal letter will be ready much faster. This is a great option for sellers with large sales volumes.
Appeal letter delivery: One business day
