Amazon Seller Account Support
Efficient management of your Amazon account is a critical part of your success. But are these day-to-day tasks distracting from more important things? Rely on Riverbend’s seasoned account support team to handle the bothersome details, so you can focus on growth – or even time off!
Choose from our menu of support services, which can be customized for your business:
Choose from our menu of support services, which can be customized for your business:
- Customer service messages. Our experienced team of customer service specialists answers messages well within the desired 24-hour timeframe. We use customized template messages specifically built for your account, to ensure a positive experience for your buyers every time. Great customer service reduces low feedback ratings and returns.
- Feedback removal. When buyers leave inaccurate or unfair feedback on your storefront, we work with Seller Support to remove it. This keeps your ratings high and ensures potential buyers view your storefront favorably.
- Virtual Assistant (VA) services. Our team can take on projects that are time-consuming and frustrating. Just a few examples include creating RMAs, tracking returns, creating custom reports, uploading photos, sourcing products and more.
- Reimbursements. If you sell via FBA, Amazon owes you money! Our team of reimbursements specialists creates cases with Seller Support for inventory that Amazon has lost, damaged, failed to receive, and more. Amazon credits your balance with the amounts we uncover or puts units back into your inventory.
- Reporting and advice. We provide monthly reports on your account performance, including a detailed log of reimbursement, feedback and customer service activities. Our goal is to keep you as in-touch with your business as you would be if you were handling the details yourself.
Why use Riverbend’s Account Support team?
- Avoid HR. We have built a large team of experienced VAs, whom we manage on a day-to-day basis. We’ve already done the hiring, onboarding, training and supervision for you! Plus, we handle all the details like time off and benefits.
- Ensure always-on support. Our large team of VAs, plus USA-based managers, don’t lose sight of your important tasks. Multiple people are familiar with your account and its critical tasks. If someone takes a day off, the team has their back. We can even offer holiday coverage.
- Truly outsource tasks. After initial onboarding with Riverbend, you’ll have minimal involvement. Instead, spend your mental capital on high-value activities that move the needle for your business. Plus, with Riverbend, you can scale rapidly. We have the resources to grow right alongside your business.
