Privacy Policy

Riverbend Company LLC, doing business as Riverbend Consulting (“Riverbend,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, use our client portal, receive communications from us, or engage our consulting services.

This Policy is intended for website visitors, leads, prospective clients, current clients, former clients, and other business contacts. Riverbend provides business-to-business consulting services. However, some clients may engage with us as individuals, sole proprietors, or small business owners using personal contact or payment information.

This Policy does not apply to websites, marketplaces, seller platforms, payment platforms, or third-party services that we do not own or control. Those third parties are responsible for their own privacy practices.

1. Information We Collect

We collect personal information that you provide to us, information collected automatically through our website and systems, and information we receive in connection with providing services.

The information we collect may include:

Name, business name, email address, phone number, mailing address, and similar contact details.
Business information, including your role, company, seller account information, account history, marketplace issue details, and related business records.
Client communications, including emails, text messages, chat messages, portal submissions, phone calls, video meetings, screen shares, call recordings, transcripts, notes, tickets, and support records.
Billing and transaction information, including invoices, payment status, transaction history, and payment-related details processed by our payment providers.
Website and device information, including IP address, browser type, device information, pages viewed, referring URL, time spent on the site, and interactions with our forms, emails, ads, and content.
Marketing and sales information, including form submissions, meeting bookings, email engagement, SMS consent records, event interactions, and communication preferences.
Materials you provide or authorize us to access in connection with our services, including documents, screenshots, marketplace communications, account health information, reimbursement records, case materials, and other information needed to perform the services you request.

We do not seek to collect sensitive personal information unless it is necessary to provide our services, process payments, comply with legal obligations, protect our rights, or respond to a client request. Because clients may provide marketplace account records, documents, screenshots, or portal access, we may receive information that includes tax, banking, identity, payment, or account-access details. We use this information only as needed to provide services, maintain records, comply with law, protect our rights, and secure our systems.

2. How We Collect Information

We may collect information in the following ways:

Directly from you when you submit a form, schedule a consultation, sign an agreement, use our client portal, communicate with our team, make a payment, or request services.
Automatically through cookies, pixels, tags, analytics tools, advertising tools, and similar technologies.
Through approved business systems, including our CRM, email, SMS, phone, video conferencing, ticketing, billing, and client-service platforms.
From online marketplaces, seller platforms, and related third-party platforms when you authorize us to access or use information to provide services.
From referrals, events, partner introductions, or other legitimate business interactions.

We do not buy, rent, or scrape third-party contact lists for mass outbound marketing. We may collect limited business contact information when a person or company has interacted with Riverbend, been referred to us, attended the same event, or is otherwise relevant to a legitimate business relationship.

3. How We Use Information

We use personal information for the following purposes:

To provide, manage, and improve our consulting services, including evaluating, preparing, submitting, and advising on marketplace-related matters at your direction.
To respond to inquiries, schedule consultations, manage onboarding, and provide client support.
To operate our website, client portal, CRM, ticketing systems, and business platforms.
To process payments, manage billing, and maintain financial records.
To send service updates, appointment reminders, administrative messages, newsletters, marketing communications, and sales follow-up communications.
To record, transcribe, review, and analyze calls, meetings, screen shares, chats, and client communications for documentation, quality assurance, training, internal operations, and service delivery. We provide clear notice before any recording or transcription begins on a call or meeting, including where recording or transcription is performed by AI-enabled tools, and we do not begin recording until that notice has been given. By continuing to participate in a call or meeting after receiving that notice, you consent to the recording and transcription of that communication. If you do not consent, please tell us at the start of the call and we will not record it. Please do not display or share on a recorded call or screen share any information you are not authorized to disclose, including your customers’ personal information.
To conduct analytics, attribution, reporting, product development, and business planning.
To maintain security, detect fraud, prevent abuse, troubleshoot systems, and protect our business.
To comply with legal, tax, accounting, contractual, and regulatory obligations.
To enforce agreements, resolve disputes, preserve records, and protect the rights, property, and safety of Riverbend, our clients, and others.

4. Cookies, Tracking, and Advertising

We use cookies, pixels, tags, scripts, and similar technologies to operate our website, improve performance, understand visitor behavior, measure marketing effectiveness, personalize communications, and advertise our services.

These technologies may be provided by Riverbend or by third parties, including CRM, analytics, advertising, social media, and marketing providers. These tools may include Google, Meta, LinkedIn, TikTok, Microsoft/Bing, HubSpot, and similar providers.

HubSpot and similar tools may associate website activity with known contacts after a visitor submits a form, clicks a marketing email, schedules a meeting, or otherwise identifies themselves to us.

We use these tools for analytics, lead attribution, remarketing, ad measurement, and CRM follow-up. Some of these technologies may allow advertising partners to collect information about your activity on our website and other websites over time. Depending on where you live, this may be considered targeted advertising, cross-context behavioral advertising, a “sale,” or “sharing” of personal information under applicable privacy laws.

We do not sell personal information for money. You may manage cookies through your browser settings and through opt-out tools made available by advertising networks and analytics providers. At this time, our website does not provide a separate cookie preference center. Where required by law and where technically supported, we will treat legally recognized browser opt-out preference signals as opt-out requests.

5. SMS, Email, and Other Communications

If you provide your mobile phone number and consent to receive text messages from Riverbend, we may send you marketing messages, sales follow-up messages, appointment reminders, service-related updates, and other business communications by SMS or text message through Salesmsg or another messaging provider.

Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services from Riverbend. You may opt out of text messages at any time by replying STOP, UNSUBSCRIBE, CANCEL, or another recognized opt-out keyword. You may reply HELP for help.

After you opt out, we may send a single confirmation message, delivered within five minutes and containing no marketing content, which may ask whether you also wish to stop receiving service-related text messages. If you do not respond, we will stop sending all automated text messages to that number unless you opt back in. You may revoke consent through any reasonable means, including by contacting us at [email protected] or 877-289-1017.

We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes. This information is used only to provide and manage Riverbend communications and services.

We may send marketing emails, newsletters, sales follow-up emails, service updates, and administrative communications through HubSpot or another email service provider. Marketing emails may include information about Riverbend services, events, educational content, account-health updates, newsletters, and other business communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at [email protected]. We may continue sending transactional or service-related emails, including messages about active engagements, billing, scheduling, security, account support, and legal or administrative matters.

6. How We Share Information

We may share personal information with service providers, contractors, and professional advisors who help us operate our business, deliver services, process payments, manage client communications, provide marketing and analytics, host and secure our website and systems, support customer service, maintain records, and comply with legal obligations.

These parties may include CRM, email, SMS, payment processing, website hosting, analytics, advertising, security, communications, accounting, legal, collections, chargeback-management, and business operations providers. We also work with employees and contractors, including team members located outside the United States, who may access personal information as needed to perform services for Riverbend.

We require service providers and contractors to use personal information only as needed to provide services to us or on our behalf, and to protect that information using appropriate safeguards.

We may also share information with professional advisors, including lawyers, accountants, consultants, auditors, insurers, collection firms, and dispute-resolution or chargeback-support providers, where necessary to operate our business, protect our rights, enforce agreements, resolve disputes, or comply with law.

When we provide services related to online marketplaces, seller platforms, or related third-party platforms, we may submit, disclose, or discuss information with those platforms at your direction or with your authorization as part of the services you requested. This may include appeals, case materials, account-health information, reimbursement information, marketplace communications, supporting documentation, and related business records.

We may also disclose information if required by law, subpoena, court order, legal process, or government request; to enforce our agreements; to investigate fraud or security issues; or to protect the rights, property, or safety of Riverbend, our clients, or others.

If Riverbend is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be disclosed or transferred as part of that transaction.

A current list of key vendor categories and subprocessors is available upon request.

7. Marketplace and Client-Authorized Access

When you authorize Riverbend to assist with marketplace, seller-account, reimbursement, account-health, appeal, compliance, or consulting matters, we may access, review, use, or submit information as needed to provide the requested services.

This may include information from online marketplaces, seller platforms, and related third-party platforms, as well as documents, screenshots, communications, transaction records, account records, case histories, account-health information, and other materials you provide or authorize us to use.

You are responsible for ensuring that you have the right to provide or authorize access to any information you submit to Riverbend. We use client-authorized information for service delivery, recordkeeping, quality assurance, business operations, legal compliance, dispute resolution, and related purposes described in this Policy.

8. AI and Automation

We may use approved business systems that include artificial intelligence, automation, transcription, summarization, analytics, or similar features to support our internal operations and client services. These tools may help us review client materials, summarize communications, draft internal notes, analyze service activity, improve quality, and support case work. AI-enabled recording, transcription, and summarization of calls and meetings is subject to the notice and consent described in Section 3.

We do not use public or unapproved AI tools to process client information. AI-enabled tools are used within approved business platforms and are subject to our confidentiality, access-control, and vendor-management practices. We do not rely solely on automated decision-making to make decisions that produce legal or similarly significant effects about individuals.

9. Amazon Data Protection Compliance

Riverbend is a member of the Amazon Service Provider Network and may access Amazon seller account data, marketplace records, and related information through Amazon’s Selling Partner API and other authorized channels in connection with providing services to clients

Riverbend handles data accessed through Amazon’s Selling Partner API or other Amazon authorized channels (“Amazon Sourced Data”), including any personally identifiable information contained in that data, in accordance with Amazon’s Data Protection Policy and our agreements with Amazon.

These requirements address, among other things, the retention and deletion of Amazon Sourced Data, security and encryption, access controls, logging and monitoring, credential management, and security incident response.

Amazon Sourced Data is retained only for as long as permitted under Amazon’s Data Protection Policy and applicable law. Upon termination of services, client deauthorization, or a valid deletion request from Amazon, Amazon Sourced Data is deleted as required by Amazon’s Data Protection Policy.

Where Amazon’s requirements are stricter than the general practices described elsewhere in this Policy, Amazon’s requirements control with respect to Amazon Sourced Data.

Materials provided directly to Riverbend by clients, such as documents, screenshots, correspondence, and other client supplied records, are governed by the general retention practices described in Section 11, except to the extent Amazon’s Data Protection Policy or applicable law requires otherwise. To the extent client-supplied materials, screen shares, recordings, or transcripts contain Amazon customer personal information, we treat that information as Amazon Sourced Data regardless of how it was received.

10. Payment Processing

Payments are processed by third-party payment processors, including Authorize.net/Bevel, HubSpot Payments, and/or successor payment providers. We do not intentionally store full payment card numbers on our own systems. Payment processors may collect and process payment information under their own security and compliance obligations.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, manage client relationships, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, enforce agreements, protect our rights, maintain security, and support legitimate business operations.

Retention periods vary depending on the type of information, the nature of the relationship, the services provided, legal requirements, and operational needs. Client case files, portal records, tickets, emails, call recordings, transcripts, billing records, and service history may be retained as needed for business, legal, compliance, quality assurance, and recordkeeping purposes.

Notwithstanding the foregoing, Amazon Sourced Data, as defined in Section 9, is retained and deleted in accordance with Amazon’s Data Protection Policy and applicable law.

When information is no longer needed, we may delete, anonymize, archive, or securely retain it in accordance with our internal practices and applicable law.

12. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. These safeguards may include access controls, multi-factor authentication, employee and contractor training, vendor due diligence, encryption in transit using TLS 1.2 or higher, system monitoring, and role-based access where appropriate.

Call recordings, transcripts, emails, tickets, portal records, and client communications may be stored in systems such as HubSpot, Zoom, email, and other business platforms we use to provide services and operate Riverbend.

No system or method of transmission is completely secure. We cannot guarantee absolute security, but we take reasonable steps designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. In the event of a security incident affecting your personal information, we will notify you as required by applicable law and will fulfill any additional notification obligations required by applicable platform agreements, including Amazon’s Data Protection Policy.

13. International Processing

Riverbend is based in the United States, but we may process personal information in other countries where our team members, contractors, service providers, or technology vendors operate. This may include countries that have data-protection laws different from those in your location.

Where required by law, we use appropriate safeguards for international transfers.

14. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to request access to the personal information we maintain about you, request correction of inaccurate information, request deletion of certain information, request a copy of your information, opt out of certain targeted advertising or sharing activities, withdraw consent where processing is based on consent, and appeal a denied privacy request where applicable.

These rights vary by jurisdiction and may be subject to exceptions. For example, we may retain information where permitted or required by law, including information needed to provide services, complete transactions, maintain business records, comply with legal obligations, prevent fraud or security incidents, resolve disputes, enforce agreements, maintain suppression lists, or protect our rights and the rights of others.

To submit a privacy request, contact us at [email protected]. We may need to verify your identity before responding. If you submit a request through an authorized agent, we may request proof that the agent is authorized to act on your behalf.

We will respond to privacy requests within the time required by applicable law.

15. Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

16. Third-Party Links and Platforms

Our website, communications, and services may include links to third-party websites, marketplaces, seller platforms, social media platforms, payment providers, scheduling tools, or other services that we do not own or control.

We are not responsible for the privacy practices, security, or content of third-party websites or platforms. You should review the privacy policies and terms of those third parties before providing information to them or using their services.

17. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above and post the updated version on our website. If we make material changes, we may provide additional notice where required by law.

Your continued use of our website or services after an updated Privacy Policy is posted means the updated Policy applies going forward.

18. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you want to submit a privacy request, please contact us:

Riverbend Company LLC d/b/a Riverbend Consulting
Attn: Privacy
125 Half Mile Road, Suite 200
Red Bank, NJ 07701
Email: [email protected]
Phone: 877-289-1017

Last Updated: September 11, 2026