The RIVERBEND team is second-to-none

We have an unmatched combination of Amazon employee experience, consulting creds, small business expertise and Amazon seller skills.

Most importantly, our people have a strong work ethic and a focus on bottom-line results.

Contact us now!

AllPartnersClient RelationshipsConsultantsPartnershipsMarketingOperationsInternational Support Team
Lesley-Hensell
Co-Founder

Lesley Hensell

Joe-Zalta
Co-Founder

Joe Zalta

Lauren-Barbera
Account Manager

Lauren Barbera

Kayleigh-Cockerill
Training & QA Lead

Kayleigh Cockerill

Emanuela-Elias
Director of Monthly Services

Emanuela Elias

Laurie-Edgar
Admin

Laurie Edgar

Leah-Gervais
Human Resources Manager

Leah Gervais

Jonathan-Golin
Client Relationship Manager

Jonathan Golin

Kelly-Johnston
Director Of Operations

Kelly Johnston

Brianna-Kipnis
Partnerships Manager

Brianna Kipnis

Marketing Manager

Roy G. Miller

Alex-Landry
Client Account Analyst

Alex Landry

James-May
Consultant

James May

BlankF
Consultant

Jenn Sullivan-May

Jack-Mlabasati
Director Of Business Development

Jack Mlabasati

Matt-Natasi
Consultant Manager

Matt Nastasi

Admin

Kailee Oliveira

Rachel-Richter
Consultant

Rachel Richter

Jarrett-Ruvinsky
Client Relationship Manager

Jarrett Ruvinsky

Tara-Wood
Client Relationship Manager

Tara Wood

Analyst

Mike Gully

Client Account Analyst

Jill Wilson

Nate
Operations Manager

Nate

Cybelle
Admin/SAP Support VA

Cybelle Valderrama

winston
Assistant Manager

Winston Sanchez

Jun
Admin Support

Jun

DyanCaye
Reimbursement Team Lead

Dyan Caye Bugay

Leonalyn headshot
Appeal Writers

Leonalyn Cabiladas

CS (VA)

Jessa Camisora

Reimbursement (VA)

Remel Flores

Web Developer

Charllotte Agreda

Social Media Manager

Charlene Erika Bilog

CS (VA)

Marian Aniennette Juarez

Frederick
Reimbursement Team Lead

Frederick Almeida

Reimbursement (VA)

Vina Joy D. Pineda

Reimbursement (VA)

Liezel Cabag

Reimbursement (VA)

Brayan Elican

Reimbursement (VA)

Elizabeth Minerva

Reimbursement (VA)

Dan Santiago

noha
Reimbursement (VA)

Nohadia Dabu

Sheila
Reimbursement (VA)

Shiela May Bactan

erika
CS Support Team Lead

Erika Navarra

Filipinas
CS (VA)

Filipinas Pasang

Roselyn
CS (VA)

Roselyn Mateo

Rhea Kaye
CS (VA)

Rhea Kaye Aba

CS (VA)

Abegail Cadacio

Leane
Onboarding Lead

Leane Liego

Kim
Consultant Support/SAP Lead

Khim Busil

Cherry
Admin/SAP Support VA

Cherry Rose Lucero

jessa
Admin/SAP Support VA

Jessa Mae De Lumen

Admin/SAP Support VA

Jane Antonette Garcia

Angelica
EA, Project Manager

Angelica Rile

sahara
Reimbursement/Admin/SAP Support VA

Sahara Sanchez

Appeal Writer

Maricris Potolin

Appeal Writer

Mary Rose Alejandro

Appeal Writer

Kim Neil Dulguime

Shiela
Sales Support VA

Shiela Mae Junsay

Sales Support VA

Katherine Aznar

TracelPHTeam
Sales Support VA

Tracel Suan

Justin
Marketing Support, Lesley’s Assistant

Justin Occeño

Jebbs
Reimbursement Team Lead

Jebbs Sanchez

John
Reimbursement (VA)

John Bernard Tabanao

Reymar
Reimbursement (VA)

Reymar Baldevarona

Shermaine Jimenez
Appeal Writer

Shermaine Jimenez

Consultant Support/SAP Lead

Paco Antonio Medina

Co-Founder

Lesley Hensell

Lesley is co-founder and co-owner of Riverbend Consulting, where she oversees the firm’s client services team. She has personally helped hundreds of third-party sellers get their accounts and ASINs back up and running. Lesley leverages two decades as a small business consultant to advise clients on profitability and operational performance. She has been an Amazon seller for almost a decade, thanks to her boys (18 and 12) who do most of the heavy lifting.

Co-Founder

Joe Zalta

Joe is co-founder and co-owner of Riverbend Consulting, where he manages the sales and advertising teams. Joe also heads up the brand partnership and referral divisions. He has founded and run successful businesses in multiple industries including e-commerce and wholesale/manufacturing. Joe loves spending time with his wife and kids. He can be found playing catch with his boys and even drawing princess pictures with his daughter!

Account Manager

Lauren Barbera

Lauren helps clients find real-world, scalable solutions to their problems and translates them through the Amazon lens. Lauren worked for Amazon for nearly 12 years, first in Seller Performance Operations, then on the business teams managing Seller Performance programs. She tirelessly worked to address authenticity, fraud, money laundering, and condition, all while providing front-line support to Amazon executives via high-level escalations. If you ask, Lauren WILL sing karaoke duets with you.

Training & QA Lead

Kayleigh Cockerill

Kayleigh relentlessly fights for clients with suspended Amazon accounts. With a degree is in Criminology and Criminal Justice, Kayleigh is inquisitive, process-oriented and pays close attention to detail. When she isn’t being a superhero to Amazon sellers, she enjoys crafting, reading, baking, taking voice lessons or participating in races and obstacle courses.

Director of Monthly Services

Emanuela Elias

Emanuela leads the monthly services team. She stays on top of critical performance metrics and ensures we secure every owed reimbursement, to keep our clients ahead of game. Emanuela’s background in e-commerce includes leading and empowering teams to work more efficiently. She loves to see a team take off on its own, become independent thinkers and problem solve together. Emanuela is a full-time foodie who loves to cook and create vegan dishes. She is also a long-time aficionado and teacher of the classical Pilates method.

Admin

Laurie Edgar

Laurie keeps our monthly and weekly reports running smoothly. She also keeps up with client notifications. Laurie recently retired from teaching 1st grade, which is evident in her patience and organization. Laurie is married with 3 children. She and her family love animals, gardening, the beach and the mountains.

Human Resources Manager

Leah Gervais

Leah is a core team member who was with Riverbend the day it launched. She oversees onboarding of new clients and employees. She also handles all administrative assignments and ensures that communication flows smoothly between consultants and clients. Leah is a proud mother, and when not at work, she volunteers with an Animal Rescue Group called Shelter2Rescue Coalition.

Client Relationship Manager

Jonathan Golin

Experienced Purchasing Manager with a demonstrated history of working in the consumer electronics industry. Strong purchasing professional skilled in Negotiation, Microsoft Excel, Management, Customer Service, and Sales.

Director Of Operations

Kelly Johnston

Kelly is the glue that holds Riverbend Consulting together and was with the company at its founding. She survived 10 years in the digital salt mines of Amazon Seller Performance. Before that, Kelly held other e-commerce roles where she worked in content, sales, and operations. When not helping clients, Kelly is a talented artist. Collage and up-cycled assemblages are her current passions.

Partnerships Manager

Brianna Kipnis

Marketing Manager

Roy G. Miller

Roy manages marketing strategy and supervises a team responsible for branding and external communications. Roy is a former consultant for Amazon sellers and spent 25-plus years managing technology marketing/PR activities for global technology companies. Beyond marketing, he enjoys family time with his three adult children and one granddaughter, gardening and trying to master cornhole and country dancing.

Client Account Analyst

Alex Landry

Alex joined Riverbend following experience across several Amazon departments. He served as an associate in Seller Support before taking on a team leader role in software testing and training development. He finished out his Amazon career in content creator support for the Merch program. A true enthusiast, Alex has constantly changing hobbies. Currently, he is building and playing musical instrument such as electric guitars.

Consultant

James May

James has worked in nearly every department in Amazon, from Customer Service to Seller Support, Author Central, Payments, WebStore and AWS, and MWS. He really enjoyed getting something that no one else could manage to fix and then fixing it, preferably working with numbers and spreadsheets. James’ greatest pleasure is just being able to help people out. He is a proud father of 5, grand father of 2 1/2 (one on the way later this year). He loves to make things and has a tinkershop where he builds things out of wood, metal and anything else that is not nailed down. He is also a co-owner of a board game store and love mini war gaming!

Consultant

Jenn Sullivan-May

Director Of Business Development

Jack Mlabasati

Jack manages the Riverbend Consulting sales team. He brings empathy and strong listening skills to bear as he works with clients to evaluate their issues and find ways our team can help. In addition to past sales roles at other high-touch organizations, Jack has run an online retail business focused on customer experience. Jack enjoys working out at least once a day, to escape and blow off steam.

Consultant Manager

Matt Nastasi

Matt spent 20+ years building processes for Amazon’s Seller Support and Customer Service departments. Founding manager of Executive Seller Relations, Matt drove hundreds of policy and process changes for Sellers through his Seller Experience Deep Dive and Seller Trust programs for Amazon executives, exposing members of Amazon’s senior management to the challenges of life as an Amazon Seller. In his off hours, enjoys being a grandpa to his seven grandchildren. Matt is an avid reader and has provided coaching and first-draft feedback to authors. He also is a dedicated MMO gamer and guild leader with his wife, Veronica.

Admin

Kailee Oliveira

Kailee handles onboarding of new Riverbend clients seeking help with appeals and other services such as Studio, Optimize and Offsite Editorial Recommendations. In addition, she helps train our Virtual Assistants Team and keeps tasks on target and on time. When not at work, she enjoys spending time with her family, antique hunting, reading and enjoying the outdoors.

Consultant

Rachel Richter

Rachel predominately works on ASIN and account verification appeals. She brings Riverbend deep experience from the import industry, where she was involved with buying, sales, order projections and logistics. Her past work experience in the education field gives her the patience and calm spirit we all appreciate. Rachel enjoys playing competitive tennis, traveling and watching her two boys’ sporting events.

Client Relationship Manager

Jarrett Ruvinsky

Jarrett joins Riverbend with experience working for Amazon sellers across categories including books, gourmet food, general merchandise and consumer electronics. Jarrett enjoys spending time with his 3-year-old daughter and her active imagination. He also likes to travel and is happy to be his wife’s sous chef in the kitchen. His specialty is the grill!

Client Relationship Manager

Tara Wood

Tara helps guide sellers through Riverbend’s many services. She’s likely the first voice a new client hears when calling the office, and she more than likely has a coffee in hand during that call. Her background as an event planner has equipped Tara to juggle an endless number of tasks. Outside of the office, Tara can be found listening to true crime podcasts, laughing at dog memes and enjoying time with her family.

Analyst

Mike Gully

Client Account Analyst

Jill Wilson

Jill is a dedicated Client Account Analyst at Riverbend Consulting. With a passion for data-driven insights, she approaches her work with thoughtfulness and attention to detail. Her forte is analyzing complex data sets and distilling them into actionable recommendations for Riverbend clients.

Operations Manager

Nate

Nate ensures smooth day-to-day operations of the core team, ensuring SLAs are met and quality targets are reached. He enjoys gardening and collecting philodendrons. Nate is skilled in many different ways, he coined a nickname for himself, “The Generalist”.

Admin/SAP Support VA

Cybelle Valderrama

Cybelle was the 3rd person hired as part of our international support team. Having started as a customer service representative, Cybelle quickly learned the ropes of Amazon and has since helped train several teammates in our core programs. Cybelle handles the onboarding of clients for monthly services. She works on Seller Protection Accounts monitoring for regular and VIP clients. Cybelle is assigned to follow-up, monthly reimbursements billing and daily monitoring reports. She loves music, sunsets, nature trips, animals and enjoys traveling with her friends and two kids.

Assistant Manager

Winston Sanchez

Winston is a pioneer in International Support. He completed the Finishing Course for Call Center Agent at Philippine Call Center Institute. Winston supervises the International Admin Support team. He is knowledgeable in monitoring/investigating Amazon Seller’s accounts. He is enthusiastic about communicating with customers via Seller Central and supports Customer Service on eBay. Winston has a passion for singing and is a dedicated church choir member.

Admin Support

Jun

Jun works day to day managing customer messages in our Account Management program. His superpower is all things related to Excel. He helps Riverbend by filing reimbursements and executing invoice annotations. His favorite quote is: “Nobody is born a master. The way to mastery leads to the desired goal only after long years of learning, of struggle, of rejoicing, and of disappointment…” -Paul Keres

Reimbursement Team Lead

Dyan Caye Bugay

Hello, my name is Dyan and I’m part of reimbursement support.
Working with the Riverbend Consulting Team is fantastic, especially because I get to work with people that have such distinct talents, knowledge, and skills, all of which contribute value to my professional life. I love the sound of rain and its cold air. Music is my therapy and loves color green.

Appeal Writers

Leonalyn Cabiladas

Leonalyn is one of our enthusiastic appeal writers because she loves to write and read; that makes her perfect for such a detail-oriented job! Leonalyn loves being indoors, making rainy days the ideal guilt-free excuse to cozy up in a warm blanket to read a good mystery book or binge-watch Korean drama series.

CS (VA)

Jessa Camisora

Jessa considered Riverbend Consulting her first job. A dedicated and passionate person. Reading and watching movies are her favorites during her free time. She loves to travel a lot.

Reimbursement (VA)

Remel Flores

Remel is part of our bustling Reimbursement team and never skips a beat! She is happily married and has two adorable children. Remel enjoys taking care of her house but prioritizes time with her family. She loves cooking and eating; her favorite meals are vegetables and pork adobo. Gardening is also high on her list of fun activities. Her favorite secret pass time is watching horror movies! Over time, Remel learned that life is full of happiness and sacrifices, which she embraces wholeheartedly. She aims to nurture her professional skills through Riverbend Consulting.

Web Developer

Charllotte Agreda

Cha is RBC’s passionate web developer with over a decade of experience. Having started her career in 2009, she has gained a wealth of expertise and knowledge in the field of web development. While working at Riverbend she is also serving as a part-time web developer and e-commerce resource speaker for the Department of Information and Communication Technology in the Philippines under the Digital Jobs Training Program. In her free time, she enjoys spending time with her family and catching up on some much-needed rest.

Social Media Manager

Charlene Erika Bilog

Meet Charlene, the Social Media Manager of Riverbend Consulting. Born in the Philippines, Charlene has worked with over 15 international brands and clients in various industries, including real estate, beauty and fashion, e-commerce, consulting, and digital marketing. With her expertise in social media marketing, she helps businesses achieve their marketing goals through various social media platforms. She specializes in writing, scheduling, and analyzing social media content to maximize engagement and reach. Charlene also manages the creation and design of graphics, working closely with the marketing director and designers to ensure that each post is visually appealing and on-brand.

CS (VA)

Marian Aniennette Juarez

Marian is RBC’s Customer Support Representative who is motivated, dedicated and has a passion for every work she has. She considers herself a responsible and very organized person. She loves to bake and customize cakes for special occasions.

Reimbursement Team Lead

Frederick Almeida

I worked as a Customer Service Representative in Amazon for more than 3 years. I am a bubbly and outgoing person. I really like to travel as I feel like travelling is my escape to reality, to find peace in wondering, and a way to regain myself as it brings power and love back to my life. I am a furdad of 3 dogs.

Reimbursement (VA)

Vina Joy D. Pineda

Vina considered Riverbend Consulting as her second job record. Her goal in life is to support her family and other people who need help. She is a simple and kindhearted person and wishes peace and happiness, not only for herself but for the people around her. God is her strength and courage to face life’s obstacles.

Reimbursement (VA)

Liezel Cabag

Liezel is part of our Reimbursement services team. Before joining Riverbend, she worked as a barista at a local coffee shop. With a coffee in one hand, and energy full of beans, she fights to get every penny of your hard-earned money back! Liezel loves to go to the beach to bury her toes in the sand for some relaxation. She also loves watching k-drama during her free time.

Reimbursement (VA)

Brayan Elican

Brayan is part of our Reimbursement team, and because he is a great listener, he is very effective in his role. During his free time, he likes to watch anime and is an online game enthusiast.

Reimbursement (VA)

Elizabeth Minerva

Elizabeth works on our Reimbursement Services team. She is optimistic and strives to exceed our client’s expectations with maximum reimbursement results. Elizabeth is a proud and hard-working mom who supports her children for a happy future. When she is not working, she enjoys cooking, watching movies, and cuddling with her kids!

Reimbursement (VA)

Dan Santiago

I am a dedicated and hard working person who believes in honesty and good working relations. Though I am new to this sector of job, I have certain qualities which made me good at this. I studied IT for 2 years and I recently Graduated from Far Eastern University Philippines
with a degree in Hotel & Restaurant Management. I love RPG games, and anime series.

Reimbursement (VA)

Nohadia Dabu

I help the Riverbend team with reimbursements. Working with the Riverbend team is one of my wonderful experiences. This is because I have been given a chance to work with talented, amazing people. Every weekend, I love to spend time reading books & poetries, learning languages, and baking different Brownies recipes. Here’s a trivia about me. After years of practicing my drawing skills and taking art classes, finally, I still don’t know how to draw. On the brighter side, I can now paint abstract arts. 

Reimbursement (VA)

Shiela May Bactan

Shiela works on NXTLVL and Basic Account Management clients. During her time off, she enjoys spending time with her daughter by watching TV series, movies and singing together. She is a proud single mom.

CS Support Team Lead

Erika Navarra

Erika is currently handling Customer Service and responsively removing negative feedbacks to maintain the seller’s overall feedback and customer service metrics. Erika is a full-time mom. She loves bonding with her kids by helping them with their lessons. She loves spicy pasta! As an environmental advocate, Erika is fond of places full of trees and animals. A soldier or astronaut is her ultimate ambition!

CS (VA)

Filipinas Pasang

Working within Admin Support team as a Customer Service representative.Worked as a VA for over 2 years with a 10-year experience as a Customer Service Representative in a BPO set-up. A cool mom with a BTS playlist.Loves to crochet amigurumis and give them away as presents to friends and relatives.Loves to binge watch K-drama,TV series, and movies.

CS (VA)

Roselyn Mateo

As an Admin Assistant, I am handling Customer Service, Reimbursement, and NFB Issues. I’ve been working as V/A for almost 2 years, but Riverbend is one of a kind. Great collaboration with the team, and a great degree of control and freedom within my job. I am a person that loves challenges and improvements.

CS (VA)

Rhea Kaye Aba

Rhea Kaye excels in time management, initiative, critical thinking and multitasking! Rhea is a freelance photographer and an online tutor. She spends her free time watching movies; loves cooking, collecting books and writing poetry.

CS (VA)

Abegail Cadacio

Abby is one of RBC’s Customers Service Representatives. She has a numerous working history with different BPO Companies as an Amazon Seller Support. Eventually, she choose to be Virtual Assistant to conveniently work at home while spending more time with her family. She is a fur mom who loves to hang out at the beach with her pets, family and friends.

Onboarding Lead

Leane Liego

I am working on Customer Support and NFB removal tasks. I love traveling. Whenever I have an opportunity to visit a new place, whether a city, mountain or beach, I never miss it. It is so thrilling to see a new place and meet different kind of people. I also love baking.

Consultant Support/SAP Lead

Khim Busil

Khim leads the monthly reports and assists the consultants in identifying warnings of VIP Accounts. She works on account/ASIN assessment. Khim is watchful of Seller Account Protection clients. Khim loves spending her time with her family, especially with her lovely daughter.

Admin/SAP Support VA

Cherry Rose Lucero

A graduate of Secondary Education majoring in Mathematics, Cherry has an eye for metrics and things that don’t quite add up. She uses her background and extensive Amazon knowledge to keep sellers and our consultant team in the know through her work in our Seller Account Protection program. Cherry is also an integral part of managing our clients including onboarding them for new services, sending out reports and collecting documents as needed. Cherry is happily married with 2 lovely children and a nature lover! She loves spending time with her family and friends.

Admin/SAP Support VA

Jessa Mae De Lumen

Jessa is on the international support team. She works on a variety of tasks and is instrumental for NFB, Reimbursement and Customer Service teams.  Completed Mastery of General Virtual Assistance and worked different kind of VA jobs for more than 3 years. She’s a mom of 3 boys.

Admin/SAP Support VA

Jane Antonette Garcia

Jane is a cheerful woman who handles SAP accounts and assists consultants in identifying account warnings. She loves to spend her free time with her 12 adorable dogs and listen to life-positivity podcasts.

EA, Project Manager

Angelica Rile

I have 1 kid, I like hiking and going out for a jog, cooking, watching movies, creating simple DIY ideas at home, and creating personal photos/video editing.

Reimbursement/Admin/SAP Support VA

Sahara Sanchez

Sahara works in consultant support; annotation is her main task. Sahara takes pride in working hard for her family. And she loves to spend time with her sister and mom.

Appeal Writer

Maricris Potolin

Maricris worked as a bank customer service representative for 12 years and she mastered good rapport with clients. During her free time, a loves reading pocketbooks and watching K-dramas.

Appeal Writer

Mary Rose Alejandro

Mary works hard on writing appeals for our clients. Before starting her journey with Riverbend, she worked as a customer service representative for Amazon, so she knows the ins and outs of what Amazon likes to hear. Mary loves spending time with her family and cat. She enjoys watching movies and reading books during her free time.

Appeal Writer

Kim Neil Dulguime

Kim works hard on appeals for our Riverbend clients. Before starting his career with us, he was in academia, researching marine life. Kim still enjoys scientific writing and reading scientific journals. He also loves to spend his weekends at the beach or playing basketball.

Sales Support VA

Shiela Mae Junsay

I took up BS Civil Engineering but my feet led me here. I only join a business where I can see that we share the same values, the same perspective in life and people are passionate about what they’re doing. I have been part of big campaigns for years when I was in the BPO Industry but switching to being a Virtual Assistant is one of the best decisions. Ending this with my favorite bible verse, “Many are the plans in a person’s heart, but it is the Lord’s purpose that prevails

Sales Support VA

Katherine Aznar

Kat as her family and close friends call her, is RBC’s Client Relation Manager, and her main task is to engage and narrow down clients to filter who are prospective clients. She is one of our subject experts in our Boost Division. Before joining Riverbend Consulting, she was in the revenue generation field. Forecasting and strategizing ways how to maximize revenue. Kat has an extensive experience in customer care and customer service. Kat enjoys long drives and spending afternoon or morning walks or watching the afternoon sunset by the beach to de-stress.

Sales Support VA

Tracel Suan

Tracel has the initiative to resolve things and works hard beyond what is expected. A critical thinker who hungers for growth both personally and professionally. She loves challenges and exploring nature during her free time through hiking, camping, scuba and freediving.

Marketing Support, Lesley’s Assistant

Justin Occeño

Justin is versatile and adept in working across the entire organization but his primary role is marketing support. He works with Lesley Hensell, Roy Miller and the entire marketing team. He is always ready to take on new tasks and supplies the team with endless emojis and gifs to keep the company culture fun. He likes to spend his free time playing video games with friends, which he attributes to having helped him become a fast learner and adapting quickly to any situation.

Reimbursement Team Lead

Jebbs Sanchez

Jebbs works within Riverbend Consulting’s international admin support. His strength is his versatility to tackle different tasks. He is a reliable asset to Riverbend Consulting’s reimbursement services. He goes fishing during his free time.

Reimbursement (VA)

John Bernard Tabanao

John is a strong force on the reimbursement team. He likes to play video games and is passionate about music. He is also an artist who creates his own music. You can find him on SoundCloud and Spotify under the name KRONIK.

Reimbursement (VA)

Reymar Baldevarona

Reymar works diligently on reimbursements. He is skilled in annotations. He is a music and a motorbike lover.

Appeal Writer

Shermaine Jimenez

Shermaine previously worked as Customer Support Representative for several years and working with Riverbend Consulting gives her the opportunity to build upon her skills and experience. She is reserved but open to mingling with anyone. She loves playing mobile legends!

Consultant Support/SAP Lead

Paco Antonio Medina

Paco is a co-lead for our Seller Account Protection Program. He is an easygoing person and is always ready to take on new challenges with a smile. During his free time, he likes to spend it with his family, go on nature treks, and he also likes to work on cars and motorcycles.

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