The team is second-to-none. We have an unmatched combination of Amazon employee experience, consulting creds, small business expertise and Amazon seller skills. Most importantly, our people have a strong work ethic and a focus on bottom-line results.
Lesley is co-founder and co-owner of Riverbend Consulting, where she oversees the firm's client services team. She has personally helped hundreds of third-party sellers get their accounts and ASINs back up and running. Lesley leverages two decades as a small business consultant to advise clients on profitability and operational performance. She has been an Amazon seller for almost a decade, thanks to her boys (18 and 12) who do most of the heavy lifting.
Joe is co-founder and co-owner of Riverbend Consulting, where he manages the sales and advertising teams. Joe also heads up the brand partnership and referral divisions. He has founded and run successful businesses in multiple industries including e-commerce and wholesale/manufacturing. Joe loves spending time with his wife and kids. He can be found playing catch with his boys and even drawing princess pictures with his daughter!
Lauren helps clients find real-world, scalable solutions to their problems and translates them through the Amazon lens. Lauren worked for Amazon for nearly 12 years, first in Seller Performance Operations, then on the business teams managing Seller Performance programs. She tirelessly worked to address authenticity, fraud, money laundering, and condition, all while providing front-line support to Amazon executives via high-level escalations. If you ask, Lauren WILL sing karaoke duets with you.
Lauren BarberaAccount Manager
Julie worked as an Amazon Seller Performance investigator for product quality. She then transferred to an Amazon warehouse as a learning manager. She and her husband, an active-duty Coast Guardsmen of 22 years, volunteer to feed the homeless, walk dogs at animal shelters, and mentor children from the Coast Guard Academy. Julie also crochets blankets for NICU babies and loves spending time with their young grandson!
Cathy utilizes 20 years of Amazon experience to advocate for sellers. She has extraordinary knowledge regarding Amazon selling policies and seller enforcement. Cathy was a founding member of the Amazon Executive Seller Relations and Product Quality teams, and Operations Manager for Seller Performance in Seattle. She was a Senior Program Manager with the Marketplace Growth team (now Strategic Account Services). Cathy has raised, trained and shown champion Doberman pinschers for 40 years.
Cathy CeelyAccount Supervisor
Kayleigh relentlessly fights for clients with suspended Amazon accounts. With a degree is in Criminology and Criminal Justice, Kayleigh is inquisitive, process-oriented and pays close attention to detail. When she isn’t being a superhero to Amazon sellers, she enjoys crafting, reading, baking, taking voice lessons or participating in races and obstacle courses.
Laurie keeps our monthly and weekly reports running smoothly. She also keeps up with client notifications. Laurie recently retired from teaching 1st grade, which is evident in her patience and organization. Laurie is married with 3 children. She and her family love animals, gardening, the beach and the mountains.
Emanuela leads the monthly services team. She stays on top of critical performance metrics and ensures we secure every owed reimbursement, to keep our clients ahead of game. Emanuela’s background in e-commerce includes leading and empowering teams to work more efficiently. She loves to see a team take off on its own, become independent thinkers and problem solve together. Emanuela is a full-time foodie who loves to cook and create vegan dishes. She is also a long-time aficionado and teacher of the classical Pilates method.
Emanuela EliasMonthly Account Manager
Angela was with Amazon for 4 yeas as part of Seller Support with the Specialty team working with Amazon Fresh, Amazon Handmade and Amazon Home Services. She helped sellers through the application process and account management once they were up and running. Angela was also a vetting specialist to ensure that only the best and most qualified sellers were approved to move forward and sell in the specialty categories. They were high touch candidates who frequently reached out and she provided excellent customer service all the way up to handling Jeff Bezos escalations. In her free time, she enjoys books. playing with her dog Tellar and crafting.
Kayla focuses on appeals for Amazon account and ASIN reinstatements. Kayla has 4 years of Amazon experience where she worked in Seller Support and as an Investigation Specialist. In those roles, Kayla dealt with escalations and focused on FBA, intellectual property rights, as well as brand and product gating. When not helping clients save their Amazon accounts, Kayla can be found gardening or cooking with her two children and husband.
Leah is a core team member who was with Riverbend the day it launched. She oversees onboarding of new clients and employees. She also handles all administrative assignments and ensures that communication flows smoothly between consultants and clients. Leah is a proud mother, and when not at work, she volunteers with an Animal Rescue Group called Shelter2Rescue Coalition.
Leah GervaisAdmin and Office Manager
Arwen provides support to our operations team and clients. She extracts raw data from Amazon seller accounts and morphs it into actionable reports, graphs and charters. Arwen leverages 15 years of customer service experience to enhance our communications with clients and help them get the most out of their monthly reports and assessments. When not at Riverbend, Arwen enjoys tending bar and working in the hospitality industry.
Arwen HernandezClient Account Analyst
Adam provides analytical support for both our Riverbend clients and team to best asses and assist with plans of action, reports and overall best practices on Amazon. Adam has three years of Seller Support experience as an associate, lead and trainer. He has specialized in day-to-day operations, catalog inquiries, state and federal tax reviews, feeds, escalations, gating, and assisted with brand registry items. His down time is spent with his two cats and spouse enjoying streaming, gaming, pub crawls and house parties with friends.
Adam HoaglandClient Account Analyst
Kelly is the glue that holds Riverbend Consulting together and was with the company at its founding. She survived 10 years in the digital salt mines of Amazon Seller Performance. Before that, Kelly held other e-commerce roles where she worked in content, sales, and operations. When not helping clients, Kelly is a talented artist. Collage and up-cycled assemblages are her current passions.
Kelly JohnstonDirector of Operations
Danica keeps our sales team organized as an executive assistant and bookkeeper. She has extensive professional experience. In her off time, Danica enjoys helping at a local yoga studio, being involved in community events and time with her loved ones.
Danica KovatsExecutive Assistant
Alex joined Riverbend following experience across several Amazon departments. He served as an associate in Seller Support before taking on a team leader role in software testing and training development. He finished out his Amazon career in content creator support for the Merch program. A true enthusiast, Alex has constantly changing hobbies. Currently, he is building and playing musical instrument such as electric guitars.
Alex LandryClient Account Analyst
Jack manages the Riverbend Consulting sales team. He brings empathy and strong listening skills to bear as he works with clients to evaluate their issues and find ways our team can help. In addition to past sales roles at other high-touch organizations, Jack has run an online retail business focused on customer experience. Jack enjoys working out at least once a day, to escape and blow off steam.
Jack MlabasatiBusiness Director
Jay is a strong advocate for the sellers and goes above and beyond to use his skills to help in every way he can. Jay has experience in Amazon Seller Support/FBA as well as the Amazon Account Health Team. There he worked with sellers to assist them in understanding the metrics and policies related to their Account Health as well as assisting them with reinstatement. Jay enjoys spending time with his wife and has been known to tell Dad jokes on occasion.
Matt spent 20+ years building processes for Amazon's Seller Support and Customer Service departments. Founding manager of Executive Seller Relations, Matt drove hundreds of policy and process changes for Sellers through his Seller Experience Deep Dive and Seller Trust programs for Amazon executives, exposing members of Amazon's senior management to the challenges of life as an Amazon Seller. In his off hours, enjoys being a grandpa to his seven grandchildren. Matt is an avid reader and has provided coaching and first-draft feedback to authors. He also is a dedicated MMO gamer and guild leader with his wife, Veronica.
Sam applies her impressive tenacity to get Amazon seller accounts and ASINs reinstated. She enjoys research and looking beyond the surface layer to help sellers solve their issues. While working at Amazon, Sam was involved with the AWS and SES teams looking for fraudulent account activity and unauthorized account take over. Sam is an avid reader, urban explorer and friend to all dogs.
Sam NewlandsAccount Manager
Kailee assists our staff of consultants with daily tasks, follow-ups, and tracking results to ensure we are always meeting our clients’ needs and resolving problems in a timely manner. Kailee’s strong work ethic and desire to help others shines through as she stays on top of the company’s workflow and outstanding tickets. When not at work, she enjoys spending time with her family, retreats to the lake and date nights with her boyfriend.
Jacob is taking care of our website and manages Google & Bing ads. He has over 20 years of experience in corporate and small business consulting. When he is not in front of a computer, he might be found training for his next triathlon or coaching young athletes.
Jacob PaciorekWeb Dev / Digital Marketing
Rachel predominately works on ASIN and account verification appeals. She brings Riverbend deep experience from the import industry, where she was involved with buying, sales, order projections and logistics. Her past work experience in the education field gives her the patience and calm spirit we all appreciate. Rachel enjoys playing competitive tennis, traveling and watching her two boys' sporting events.
Jarrett joins Riverbend with experience working for Amazon sellers across categories including books, gourmet food, general merchandise and consumer electronics. Jarrett enjoys spending time with his 3-year-old daughter her active imagination. He also likes to travel and is happy to be his wife's sous chef in the kitchen. His specialty is the grill!
Jarrett RuvinskyClient Relationship Manager
Tina oversees the Riverbend brand, manages our social media and online presence, and assists with client outreach. In addition, she coordinates our participation at industry conferences and trade shows. When Tina starts pacing and brainstorming, the rest of us take cover. Tina brings her creative energy to Riverbend by day and moonlights as a ringleader to her four children.
Tina SperryMarketing Manager
Cait provides support to our clients and our operations team. She creates meaningful monthly reports that help us identify trends in client accounts. In addition, she helps manage workflow and ensure everything runs smoothly. Cait spent two years in Amazon Seller Support, where she specialized in feeds, variations, escalations, product compliance and gating. In her off time enjoys baking and exploring with her two daughters.
Caitlyn WayClient Account Analyst
Tara helps guide sellers through Riverbend’s many services. She’s likely the first voice a new client hears when calling the office, and she more than likely has a coffee in hand during that call. Her background as an event planner has equipped Tara to juggle an endless number of tasks. Outside of the office, Tara can be found listening to true crime podcasts, laughing at dog memes and enjoying time with her family.
Tara WoodClient Relationship Manager
Ally is multi-faceted designer.
Ally BechtoldWeb Designer
Kaitlin is dedicated to assisting Amazon sellers with product and seller specific appeals for ASIN and Account reinstatement. She applies her strong knowledge base from decades of work in various fields, including legal assistance, custom art productions, public relations and distribution for several independent companies. In her off-time, Kaitlin is a passionate editor, writer and promoter for aspiring authors, musicians and visual artists. She holds a great fondness for all animals, plants and the creative endeavors of all humans.
International Support Team
NateSupport Team Manager
WinstonAssistant Team Manager