The RIVERBEND team is second-to-none.

We have an unmatched combination of Amazon employee experience, consulting creds, small business expertise and Amazon seller skills. Most importantly, our people have a strong work ethic and a focus on bottom-line results.

AllPartnersClient RelationshipsConsultantsConsultants for VIPOperationsMarketing & PartnershipsInternational Support Team
Co-Founder

Lesley Hensell

Co-Founder

Joe Zalta

Account Manager

Lauren Barbera

Division Manager | Boost

Jack Bijou

Account Supervisor

Cathy Ceely

Consultant

London Chua

Training & QA Lead

Kayleigh Cockerill

Lead Consultant

Kaitlyn Cudaback

Director of Monthly Services

Emanuela Elias

Admin

Laurie Edgar

Human Resources Manager

Leah Gervais

Client Relationship Manager

Jonathan Golin

Client Account Analyst

Adam Hoagland

Consultant

Brandon Hunt

Director Of Operations

Kelly Johnston

Partnerships Manager

Brianna Kipnis

Client Account Analyst

Alex Landry

Consultant

James May

Consultant

Jenn Sullivan-May

Director Of Business Development

Jack Mlabasati

Lead Consultant

Jay Morane

Consultant Manager

Matt Nastasi

Client Account Analyst

Serena Okamoto

Admin

Kailee Oliveira

Consultant

Rachel Richter

Client Relationship Manager

Jarrett Ruvinsky

Marketing Manager

Tina Sperry

Operations Manager

Caitlyn Way

Client Relationship Manager

Tara Wood

Consultant

Becki Matiska

Executive Assistant

Jennifer Yaish

Client Relationship Manager

Nicholas Ferraro

Admin

Gloria Dweck

Consultant

Mike Gully

Support Team Manager

Nate

Assistant Team Manager

Winston

Admin Support

Cybelle

Admin Support

Kim

Admin Support

Leane

Admin Support

Jebbs

Customer Support

Angelica

Admin Support

Justin

Admin Support

Jun

Admin Support

Sahara

Admin Support

Cherry

Admin Support

Reymar

Admin Support

Shiela May

Admin Support

Karl

Admin Support

John

Admin Support

Erika

Admin Support

Filipinas

Admin Support

Leah Mae

Admin Support

Roselyn

Marketing Support

Jessa Mae

Admin Support

Daniel

Sales Support

Karen Christie

Admin Support

Ruby Ann

Web Developer

Aubrey

Admin Support

Paco

Reimbursement VA

Dyan Caye

Appeal Writer

Jeselle Meagan

Admin support/Reimbursement Specialist

Frederick

Admin Intern

Dan

Client Relationship Manager

Shiela

Admin Support

Rhea Kaye

Reimbursement Intern

Nohadia

Co-Founder

Lesley Hensell

Lesley is co-founder and co-owner of Riverbend Consulting, where she oversees the firm’s client services team. She has personally helped hundreds of third-party sellers get their accounts and ASINs back up and running. Lesley leverages two decades as a small business consultant to advise clients on profitability and operational performance. She has been an Amazon seller for almost a decade, thanks to her boys (18 and 12) who do most of the heavy lifting.

Co-Founder

Joe Zalta

Joe is co-founder and co-owner of Riverbend Consulting, where he manages the sales and advertising teams. Joe also heads up the brand partnership and referral divisions. He has founded and run successful businesses in multiple industries including e-commerce and wholesale/manufacturing. Joe loves spending time with his wife and kids. He can be found playing catch with his boys and even drawing princess pictures with his daughter!

Account Manager

Lauren Barbera

Lauren helps clients find real-world, scalable solutions to their problems and translates them through the Amazon lens. Lauren worked for Amazon for nearly 12 years, first in Seller Performance Operations, then on the business teams managing Seller Performance programs. She tirelessly worked to address authenticity, fraud, money laundering, and condition, all while providing front-line support to Amazon executives via high-level escalations. If you ask, Lauren WILL sing karaoke duets with you.

Division Manager | Boost

Jack Bijou

Jack joins Riverbend with a long Amazon background. Working for multiple multi-million dollar agencies and managing their growth, he now brings his experience and love for Amazon to Riverbend to offer his knowledge and insight to our clients. Heavily involved in the launch of Editorial Recommendations and Studio (Product Videos), there is unlimited potential on what Riverbend can offer its sellers to continue growing on amazon. Jack is newly married and loves spending time with his wife in NYC.

Account Supervisor

Cathy Ceely

Cathy utilizes 20 years of Amazon experience to advocate for sellers. She has extraordinary knowledge regarding Amazon selling policies and seller enforcement. Cathy was a founding member of the Amazon Executive Seller Relations and Product Quality teams, and Operations Manager for Seller Performance in Seattle. She was a Senior Program Manager with the Marketplace Growth team (now Strategic Account Services). Cathy has raised, trained and shown champion Doberman pinschers for 40 years.

Consultant

London Chua

4 years Amazon experience in Customer Service, Seller Support, beta testing new programs (Hows My Driving), and volunteering in depts as needed (gift certificates)My biggest passions are art, learning, and nature, and I enjoy camping, crafting and drawing, and reading on practically any subject.

Training & QA Lead

Kayleigh Cockerill

Kayleigh relentlessly fights for clients with suspended Amazon accounts. With a degree is in Criminology and Criminal Justice, Kayleigh is inquisitive, process-oriented and pays close attention to detail. When she isn’t being a superhero to Amazon sellers, she enjoys crafting, reading, baking, taking voice lessons or participating in races and obstacle courses.

Lead Consultant

Kaitlyn Cudaback

Kaitlin is dedicated to assisting Amazon sellers with product and seller specific appeals for ASIN and Account reinstatement. She applies her strong knowledge base from decades of work in various fields, including legal assistance, custom art productions, public relations and distribution for several independent companies. In her off-time, Kaitlin is a passionate editor, writer and promoter for aspiring authors, musicians and visual artists. She holds a great fondness for all animals, plants and the creative endeavors of all humans.

Director of Monthly Services

Emanuela Elias

Emanuela leads the monthly services team. She stays on top of critical performance metrics and ensures we secure every owed reimbursement, to keep our clients ahead of game. Emanuela’s background in e-commerce includes leading and empowering teams to work more efficiently. She loves to see a team take off on its own, become independent thinkers and problem solve together. Emanuela is a full-time foodie who loves to cook and create vegan dishes. She is also a long-time aficionado and teacher of the classical Pilates method.

Admin

Laurie Edgar

Laurie keeps our monthly and weekly reports running smoothly. She also keeps up with client notifications. Laurie recently retired from teaching 1st grade, which is evident in her patience and organization. Laurie is married with 3 children. She and her family love animals, gardening, the beach and the mountains.

Human Resources Manager

Leah Gervais

Leah is a core team member who was with Riverbend the day it launched. She oversees onboarding of new clients and employees. She also handles all administrative assignments and ensures that communication flows smoothly between consultants and clients. Leah is a proud mother, and when not at work, she volunteers with an Animal Rescue Group called Shelter2Rescue Coalition.

Client Relationship Manager

Jonathan Golin

Experienced Purchasing Manager with a demonstrated history of working in the consumer electronics industry. Strong purchasing professional skilled in Negotiation, Microsoft Excel, Management, Customer Service, and Sales.

Client Account Analyst

Adam Hoagland

Adam provides analytical support for both our Riverbend clients and team to best asses and assist with plans of action, reports and overall best practices on Amazon. Adam has three years of Seller Support experience as an associate, lead and trainer. He has specialized in day-to-day operations, catalog inquiries, state and federal tax reviews, feeds, escalations, gating, and assisted with brand registry items. His down time is spent with his two cats and spouse enjoying streaming, gaming, pub crawls and house parties with friends.

Consultant

Brandon Hunt

Brandon joined Riverbend from the Department of Navy as a civilian rigger mechanic. He brings his strong understanding of workflow processes and project management to our team.. Brandon enjoys tinkering with electronics, listening to music, and woodworking. He’s married and has three sons.

Director Of Operations

Kelly Johnston

Kelly is the glue that holds Riverbend Consulting together and was with the company at its founding. She survived 10 years in the digital salt mines of Amazon Seller Performance. Before that, Kelly held other e-commerce roles where she worked in content, sales, and operations. When not helping clients, Kelly is a talented artist. Collage and up-cycled assemblages are her current passions.

Partnerships Manager

Brianna Kipnis

Client Account Analyst

Alex Landry

Alex joined Riverbend following experience across several Amazon departments. He served as an associate in Seller Support before taking on a team leader role in software testing and training development. He finished out his Amazon career in content creator support for the Merch program. A true enthusiast, Alex has constantly changing hobbies. Currently, he is building and playing musical instrument such as electric guitars.

Consultant

James May

James has worked in nearly every department in Amazon, from Customer Service to Seller Support, Author Central, Payments, WebStore and AWS, and MWS. He really enjoyed getting something that no one else could manage to fix and then fixing it, preferably working with numbers and spreadsheets. James’ greatest pleasure is just being able to help people out. He is a proud father of 5, grand father of 2 1/2 (one on the way later this year). He loves to make things and has a tinkershop where he builds things out of wood, metal and anything else that is not nailed down. He is also a co-owner of a board game store and love mini war gaming!

Consultant

Jenn Sullivan-May

Director Of Business Development

Jack Mlabasati

Jack manages the Riverbend Consulting sales team. He brings empathy and strong listening skills to bear as he works with clients to evaluate their issues and find ways our team can help. In addition to past sales roles at other high-touch organizations, Jack has run an online retail business focused on customer experience. Jack enjoys working out at least once a day, to escape and blow off steam.

Lead Consultant

Jay Morane

Jay is a strong advocate for the sellers and goes above and beyond to use his skills to help in every way he can. Jay has experience in Amazon Seller Support/FBA as well as the Amazon Account Health Team. There he worked with sellers to assist them in understanding the metrics and policies related to their Account Health as well as assisting them with reinstatement. Jay enjoys spending time with his wife and has been known to tell Dad jokes on occasion.

Consultant Manager

Matt Nastasi

Matt spent 20+ years building processes for Amazon’s Seller Support and Customer Service departments. Founding manager of Executive Seller Relations, Matt drove hundreds of policy and process changes for Sellers through his Seller Experience Deep Dive and Seller Trust programs for Amazon executives, exposing members of Amazon’s senior management to the challenges of life as an Amazon Seller. In his off hours, enjoys being a grandpa to his seven grandchildren. Matt is an avid reader and has provided coaching and first-draft feedback to authors. He also is a dedicated MMO gamer and guild leader with his wife, Veronica.

Client Account Analyst

Serena Okamoto

Serena provides analytical support for Riverbend clients and teams, drawing on her previous Amazon employment across various teams including Seller Support and AmazonSmile. Her Amazon path included creating and testing a custom Amazon program and responding to requests from Amazon site managers and associates. Serena is a creative jack-of-all trades who enjoys nail art, resin art and costume creation in her downtime.

Admin

Kailee Oliveira

Kailee assists our staff of consultants with daily tasks, follow-ups, and tracking results to ensure we are always meeting our clients’ needs and resolving problems in a timely manner. Kailee’s strong work ethic and desire to help others shines through as she stays on top of the company’s workflow and outstanding tickets. When not at work, she enjoys spending time with her family, retreats to the lake and date nights with her boyfriend.

Consultant

Rachel Richter

Rachel predominately works on ASIN and account verification appeals. She brings Riverbend deep experience from the import industry, where she was involved with buying, sales, order projections and logistics. Her past work experience in the education field gives her the patience and calm spirit we all appreciate. Rachel enjoys playing competitive tennis, traveling and watching her two boys’ sporting events.

Client Relationship Manager

Jarrett Ruvinsky

Jarrett joins Riverbend with experience working for Amazon sellers across categories including books, gourmet food, general merchandise and consumer electronics. Jarrett enjoys spending time with his 3-year-old daughter and her active imagination. He also likes to travel and is happy to be his wife’s sous chef in the kitchen. His specialty is the grill!

Marketing Manager

Tina Sperry

Tina oversees the Riverbend brand, manages our social media and online presence, and assists with client outreach. In addition, she coordinates our participation at industry conferences and trade shows. When Tina starts pacing and brainstorming, the rest of us take cover. Tina brings her creative energy to Riverbend by day and moonlights as a ringleader to her four children.

Operations Manager

Caitlyn Way

Cait provides support to our clients and our operations team. She creates meaningful monthly reports that help us identify trends in client accounts. In addition, she helps manage workflow and ensure everything runs smoothly. Cait spent two years in Amazon Seller Support, where she specialized in feeds, variations, escalations, product compliance and gating. In her off time enjoys baking and exploring with her two daughters.

Client Relationship Manager

Tara Wood

Tara helps guide sellers through Riverbend’s many services. She’s likely the first voice a new client hears when calling the office, and she more than likely has a coffee in hand during that call. Her background as an event planner has equipped Tara to juggle an endless number of tasks. Outside of the office, Tara can be found listening to true crime podcasts, laughing at dog memes and enjoying time with her family.

Consultant

Becki Matiska

Executive Assistant

Jennifer Yaish

Client Relationship Manager

Nicholas Ferraro

Admin

Gloria Dweck

Consultant

Mike Gully

Support Team Manager

Nate

Nate ensures smooth day-to-day operations of the core team, ensuring SLAs are met and quality targets are reached. He enjoys gardening and collecting philodendrons. Nate is skilled in many different ways, he coined a nickname for himself, “The Generalist”.

Assistant Team Manager

Winston

Winston is a pioneer within International Support. He successfully completed the Finishing Course for Call Center Agent in Philippine Call Center Institute. He supervises the International Admin Support team. He is knowledgeable in monitoring/investigation on Amazon Seller’s account. He is enthusiastic about communicating with customers via Seller Central and supports Customer Service on eBay. Winston has a passion for singing and is a dedicated church choir member.

Admin Support

Cybelle

Cybelle was the 3rd person hired as part of our international support team. Having started as a customer service representative, Cybelle quickly learned the ropes of Amazon and has since helped train several teammates in our core programs. Cybelle handles the onboarding of clients for monthly services. She works on Seller Protection Accounts monitoring for regular and VIP clients. Cybelle is assigned to follow-up, monthly reimbursements billing and daily monitoring reports. She loves music, sunsets, nature trips, animals and enjoys traveling with her friends and two kids.

Admin Support

Kim

Khim leads the monthly reports and assists the consultants in identifying warnings of VIP Accounts. She works on account/ASIN assessment. Khim is watchful of Seller Account Protection clients. Khim loves spending her time with her family, especially with her lovely daughter.

Admin Support

Leane

I am working on Customer Support and NFB removal tasks. I love traveling. Whenever I have an opportunity to visit a new place, whether a city, mountain or beach, I never miss it. It is so thrilling to see a new place and meet different kind of people. I also love baking.

Admin Support

Jebbs

Jebbs works within Riverbend Consulting’s international admin support. His strength is his versatility to tackle different tasks. He is a reliable asset to Riverbend Consulting’s reimbursement services. He goes fishing during his free time.

Customer Support

Angelica

I have 1 kid, I like hiking and going out for a jog, cooking, watching movies, creating simple DIY ideas at home, and creating personal photos/video editing.

Admin Support

Justin

Justin is very versatile and can work in all areas, with a primary focus on supporting our analysts and directly serving as an assistant to Lesley Hensell. He is always ready to take on new tasks and supplies the team with endless emojis and gifs to keep the company culture fun. He likes to spend his free time playing video games with friends, which he attributes to having helped him become a fast learner and adapting quickly to any situation.

Admin Support

Jun

Jun works day to day managing customer messages in our Account Management program. His superpower is all things related to Excel. He helps Riverbend by filing reimbursements and executing invoice annotations. His favorite quote is: “Nobody is born a master. The way to mastery leads to the desired goal only after long years of learning, of struggle, of rejoicing, and of disappointment…” -Paul Keres

Admin Support

Sahara

Sahara works in consultant support; annotation is her main task. Sahara takes pride in working hard for her family. And she loves to spend time with her sister and mom.

Admin Support

Cherry

A graduate of Secondary Education majoring in Mathematics, Cherry has an
eye for metrics and things that don’t quite add up. She uses her background
and extensive Amazon knowledge to keep sellers and our consultant team in
the know through her work in our Seller Account Protection program. Cherry
is also an integral part of managing our clients including onboarding them for
new services, sending out reports and collecting documents as needed.
Cherry is happily married with 2 lovely children and a nature lover! She loves
spending time with her family and friends.

Admin Support

Reymar

Reymar works diligently on reimbursements. He is skilled in annotations. He is a music and a motorbike lover.

Admin Support

Shiela May

Shiela works on NXTLVL and Basic Account Management clients. During her time off, she enjoys spending time with her daughter by watching TV series, movies and singing together. She is a proud single mom.

Admin Support

Karl

Karl works on negative feedback and reimbursements. You might mistake him for being shy and quiet, but when you get to know him more, he is very outgoing. He loves to watch NBA.

Admin Support

John

John is a strong force on the reimbursement team. He likes to play video games and is passionate about music. He is also an artist who creates his own music. You can find him on SoundCloud and Spotify under the name KRONIK.

Admin Support

Erika

Erika is currently handling Customer Service and responsively removing negative feedbacks to maintain the seller’s overall feedback and customer service metrics. Erika is a full-time mom. She loves bonding with her kids by helping them with their lessons. She loves spicy pasta! As an environmental advocate, Erika is fond of places full of trees and animals. A soldier or astronaut is her ultimate ambition!

Admin Support

Filipinas

Working within Admin Support team as a Customer Service representative.Worked as a VA for over 2 years with a 10-year experience as a Customer Service Representative in a BPO set-up. A cool mom with a BTS playlist.Loves to crochet amigurumis and give them away as presents to friends and relatives.Loves to binge watch K-drama,TV series, and movies.

Admin Support

Leah Mae

Leah Mae is an Admin Support and currently handling customer service and negative feedback removal. She enjoys baking, watching movies and series on Netflix, and traveling to new places.

Admin Support

Roselyn

As an Admin Assistant, I am handling Customer Service, Reimbursement, and NFB Issues. I’ve been working as V/A for almost 2 years, but Riverbend is one of a kind. Great collaboration with the team, and a great degree of control and freedom within my job. I am a person that loves challenges and improvements.

Marketing Support

Jessa Mae

Jessa handles Happy Hour Events. Aside from assisting Tina in Marketing she also do generals. Mainly, NFB, Reimbursement, and Customer Service. Completed Mastery of General Virtual Assistance and worked different kind of VA jobs for over 3 years. She’s a mom of 3 boys. 

Admin Support

Daniel

I am a nurse in profession but is flexible and is positive in developing other skills like my experience now as a virtual assistant in this company. I am an optimistic, responsible and social person who likes to spend time with my family and my hobbies.

Sales Support

Karen Christie

I am the assistant to the Sales Team. I work mostly for Jack M and Jack B. I assist Jack M in managing tickets, especially those which pertain to Service Level Reviews. I help Jack B in processing ER ASIN orders. Sometimes I do tasks for Emanuela including email management. I also post RBC reviews from clients to the RBC group channel to inspire and motivate fellow RBC team members. I have 5 dogs at home, 2 of them are adopted. During weekends, I go on trips to nearby beaches or mountains to unwind. I am also pursuing Law.

Admin Support

Ruby Ann

I’m a mom of two boys and I really love this company because it’s not just about work—there’s a real sense of community here. There are always people pitching in to help someone else out when they need it, and everyone is happy to be here. In my free time, I like to watch action movies and cook. I also love spending time outside with my kids.

Web Developer

Aubrey

As a dev gal, I handle codes and make sure to keep the website up to date. I also do some designs for marketing purposes. Basically I love designing, coding and focus to be better each day.

Admin Support

Paco

I have worked in a customer service/admin support role for over 2 years. I enjoy interacting with people, especially if I’ll be able to help make their day better.I tend to be very meticulous when it comes to my work ethic and do the best I can to ensure it is done in a timely manner and done right, I’ve also been told that I work “by the book”, this is probably because I’ve been wrenching on cars and motorcycles since the 6th grade and I’m used to following a certain procedure.I’m a very active person, I enjoy sports and going outdoors. I usually spend Saturdays trail riding out in the mountains looking for breathtaking views. Since I’m also a father of 2 boys, I like to spend my Sundays sitting back, relaxing and enjoying time with my family and sons.

Reimbursement VA

Dyan Caye

Hello, my name is Dyan and I’m part of reimbursement support.
Working with the Riverbend Consulting Team is fantastic, especially because I get to work with people that have such distinct talents, knowledge, and skills, all of which contribute value to my professional life. I love the sound of rain and its cold air. Music is my therapy and loves color green.

Appeal Writer

Jeselle Meagan

Meagan is a writer by heart. She is one of the newest members of the team where she focuses both on writing appeals and doing assessments for our clients. Her background in customer service relations has equipped her to be able to know how to properly investigate client issues.She also loves to write her own music, own literary pieces, an avid reader of non-fiction books, and definitely loves to travel especially with her family.

Admin support/Reimbursement Specialist

Frederick

I worked as a Customer Service Representative in Amazon for more than 3 years. I am a bubbly and outgoing person. I really like to travel as I feel like travelling is my escape to reality, to find peace in wondering, and a way to regain myself as it brings power and love back to my life. I am a furdad of 3 dogs.

Admin Intern

Dan

I am a dedicated and hard working person who believes in honesty and good working relations. Though I am new to this sector of job, I have certain qualities which made me good at this. I studied IT for 2 years and I recently Graduated from Far Eastern University Philippines
with a degree in Hotel & Restaurant Management. I love RPG games, and anime series.

Client Relationship Manager

Shiela

I took up BS Civil Engineering but my feet led me here. I only join a business where I can see that we share the same values, the same perspective in life and people are passionate about what they’re doing. I have been part of big campaigns for years when I was in the BPO Industry but switching to being a Virtual Assistant is one of the best decisions. Ending this with my favorite bible verse, “Many are the plans in a person’s heart, but it is the Lord’s purpose that prevails

Admin Support

Rhea Kaye

Rhea Kaye excels in time management, initiative, critical thinking and multitasking! Rhea is a freelance photographer and an online tutor. She spends her free time watching movies; loves cooking, collecting books and writing poetry.

Reimbursement Intern

Nohadia

I help the Riverbend team with reimbursements. Working with the Riverbend team is one of my wonderful experiences. This is because I have been given a chance to work with talented, amazing people. Every weekend, I love to spend time reading books & poetries, learning languages, and baking different Brownies recipes. Here’s a trivia about me. After years of practicing my drawing skills and taking art classes, finally, I still don’t know how to draw. On the brighter side, I can now paint abstract arts.