Account Health Management & Protection Plans
Efficient management of your Amazon seller account is a critical part of your success.
We Help Amazon Sellers – Not Buyers.
Choose from our menu of support services, which can be customized for your business
But are these day-to-day tasks distracting from more important things? Rely on Riverbend’s seasoned account support team to handle the bothersome details, so you can focus on growth – or even time off!
- Customer service messages. Our experienced team of customer service specialists answers messages well within the desired 24-hour timeframe. We use customized template messages specifically built for your account, to ensure a positive experience for your buyers every time. Great customer service reduces low feedback ratings and returns.
- Feedback removal. When buyers leave inaccurate or unfair feedback on your storefront, we work with Seller Support to remove it. This keeps your ratings high and ensures potential buyers view your storefront favorably.
- Virtual Assistant (VA) services. Our team can take on projects that are time-consuming and frustrating. Just a few examples include creating RMAs, tracking returns, creating custom reports, uploading photos, sourcing products and more.
- Reporting and advice. We provide monthly reports on your account performance, including a detailed log of reimbursement, feedback and customer service activities. Our goal is to keep you as in-touch with your business as you would be if you were handling the details yourself.
Why use Riverbend’s Account Support team?
- Avoid HR. We have built a large team of experienced VAs, whom we manage on a day-to-day basis. We’ve already done the hiring, onboarding, training and supervision for you! Plus, we handle all the details like time off and benefits.
- Ensure always-on support. Our large team of VAs, plus USA-based managers, don’t lose sight of your important tasks. Multiple people are familiar with your account and its critical tasks. If someone takes a day off, the team has their back. We can even offer holiday coverage.
- Truly outsource tasks. After initial onboarding with Riverbend, you’ll have minimal involvement. Instead, spend your mental capital on high-value activities that move the needle for your business. Plus, with Riverbend, you can scale rapidly. We have the resources to grow right alongside your business.
What Account Management Includes
- Buyer Messaging - We answer buyer contacts in Buyer-Seller Messaging Communications › Messages inside Amazon's 24-hour response requirement, using response templates built for your catalog and return policies.
- Feedback & A-to-z Case Handling - We monitor Feedback Manager Performance › Feedback and request removal of feedback that breaches Amazon's feedback policy. We document and respond to claims in Performance › A-to-z Guarantee Claims before the response deadline expires.
- Account Health Monitoring - We track your Account Health dashboard Performance › Account Health daily Account Health Rating, Order Defect Rate, Late Shipment Rate, Pre-Fulfillment Cancel Rate, Valid Tracking Rate and open policy violations and flag movement before it reaches an enforcement threshold.
- Performance Notification Triage - We read every notice in Performance › Performance Notifications, classify it by severity and deadline, and escalate anything that requires a plan of action.
- Seller Support Case Filing - We open, document and follow up cases in your Case Log Help › Get Support, including reopening and escalating cases closed without a resolution.
- Reimbursement Claims - Identifying eligible reimbursement opportunities and submitting claims through the applicable Seller Central → FBA / Reimbursements workflows.
- Listing Issue Resolution - We clear suppressed, stranded and inactive listings through Inventory › Manage Inventory, Manage Stranded Inventory and Fix Your Products, and work detail-page and listing-quality issues through the Listing Quality Dashboard and Voice of the Customer.
Clients grant Riverbend user permissions through Seller Central’s User Permissions tool. We request only the permission sets required for the services you engage. We never ask for your login credentials.
This allows our team to work within the appropriate areas of your Seller Central account without requiring access to your personal Amazon login.
Clients retain control over sensitive account-level settings. Riverbend does not access or make changes to:
- Bank account information
- Tax settings or tax information
- Deposit or payment methods
- Account closure or deactivation
These settings remain under the client’s control and are not part of our Account Management services.
Riverbend uses dedicated staff accounts with MFA and company-managed devices. Access is limited to authorized team members and revoked when no longer needed. Seller data is not retained beyond the engagement unless legally required. Confirmed security incidents affecting client data are reported within our defined incident-response timeframe.
For more information, review our Privacy Policy.
Choose the Right Level of Account Protection
Plans start at $150/month depending on the service and the volume .
