Our team includes more than a dozen ex-Amazon employees from Seller Performance, Account Health, Seller Support and more. They understand the appeals process better than anyone else. In some cases, they created it!
Our analysts dissect your ASIN to ensure we have a full understanding of the issues at hand.
Our consultants write winning appeals that address Amazon’s concerns.
We are relentless. As your advocates with Amazon, we will try every possible solution for your problem.
ASIN suspensions we have successfully appealed:
IP – copyright infringement
IP – counterfeit
IP – patent infringement
IP – trademark infringement
Used sold as new
Riverbend Appeal Process:
We review all notifications and case log messages you provide. We search for trouble areas and as you key questions.
We discuss our findings and work with you to determine the root cause of the issue. Our experienced consultants apply Amazon intelligence and business know-how to address account issues.
We create a customized Amazon appeal letter that answers Amazon’s concerns. The Plan of Action is unique to your business.
Many suspensions require more than one Plan of Action to garner Amazon’s approval. Our team provides additional letters, escalation strategies and follow-up as needed – for one flat rate.
Once your account is reinstated, we provide suggestions for keeping your account healthy and active.
Standard ASIN Appeal
Our Standard Appeal follows our effective Five Step Appeal Process. It is designed to get your ASIN back the first time — but we don’t give up if you don’t get it back the first try.
Appeal letter delivery: Four business days or less
Our Rapid Appeal follows the same Five Step Appeal Process as our Standard Appeal – but your appeal letter will be ready much faster. This is a great option for sellers with large sales volumes.