Category: Customer Service

Responding to Amazon Performance Notifications – Do’s and Don’ts

In the late 2000s and early 2010s, I managed the escalation team, and later the Seller Trust program, for Amazon seller services. In this role,

What is the Amazon Captive Team?

We all know working through Seller Support can feel like an uphill battle—especially when you’re stuck in an endless cycle of inventory issues, technical glitches,

Should I Hire an Amazon Seller Lawyer?

In the face of Amazon seller account suspensions, policy violations, or intellectual property disputes, it’s not uncommon for sellers to rush and hire an Amazon

What is good Amazon seller customer service?

The Amazon mantra: Amazon Seller Customer service. Amazon sellers with years of success know that one of the keys–if not the biggest key–is customer service.

How Sellers Can Be Contacted More Easily on Amazon—And Why It Matters

Customer service should be a top priority for any Amazon seller that wants to grow and succeed. One fairly easy way to improve is through

How to prove your item’s worth on Amazon

How to Prove Your (Item’s) Worth: How to Request ASIN Updates with Proof Healthy and well written detail pages are one of the key factors

What to Do When Amazon Requests a “Root Cause”

As many sellers already know, when Amazon requests an appeal, they will ask for the Root Cause. Seems simple and easy to explain, but is

Drop Shipping – Not Without Risks

Drop Shipping – Not Without Risks You’re looking to expand your established Amazon business or maybe you’re just getting started and drop shipping seems like

What are Restricted Products?

What are Restricted Products? By: Kelly Johnston Products for sale on Amazon must comply with all laws and regulations and with Amazon’s policies. The sale

Why Use Packaging That’s Sustainable?

Packaging is an overlooked, yet important aspect of consumer products. By: Phillip Akhzar, CEO of Arka Packaging is an overlooked, yet important aspect of consumer

Agents in Amazon Brand Registry should tread carefully

When to know you are being hooked by a phisher and how you can get free.

Not-so-Fresh Phish: How to Avoid Seller Scams In this digital age, account hacking and information phishing are regular concerns and annoyances like robot calls. But

Are you taking responsibility for something you didn’t do?

Amazon said you need to admit fault. But do you really? “I didn’t do anything, why should I admit that I did?” In the time

The big question: Amazon gift cards

Discounted gift cards – even legitimate ones – are risky business Discounted gift cards. What’s not to like? Everything. Because if you’re relying on discounted