Amazon 1P Vendor ASIN Suspension Appeals
Your ASINs are important. Each day they are down, you lose significant revenue, best-seller rank, and peace of mind.
We Help Amazon Sellers – Not Buyers.
Let Riverbend Consulting take on the fight
- Our team includes more than a dozen ex-Amazon employees from Seller Performance, Account Health, Seller Support and more. They understand the appeals process better than anyone else. In some cases, they created it!
- Our analysts dissect your ASIN to ensure we have a full understanding of the issues at hand.
- Our consultants write winning appeals that address Amazon’s concerns.
- We are relentless. As your advocates with Amazon, we will try every possible solution for your problem.
ASIN suspensions we have successfully appealed
- Condition
- Counterfeit complaints
- Expired products
- Inauthentic complaints
- IP – copyright infringement
- IP – counterfeit
- IP – patent infringement
- IP – trademark infringement
- Pesticides
- Price gouging
- Restricted products
- Safety complaints
- Used sold as new
The Riverbend Appeal Process
Assess & Assist
We review all notifications and case log messages you provide. We search for trouble areas and as you key questions. We discuss our findings and work with you to determine the root cause of the issue. Our experienced consultants apply Amazon intelligence and business know-how to address account issues.
Create & Communicate
We create a customized Amazon appeal letter that answers Amazon’s concerns. The Plan of Action is strategic and unique to your business. Then we follow up. Many suspensions require more than one Plan of Action. We provide additional Amazon appeals, escalation strategies and follow-ups, all for one flat rate.
Reinstate & Reinvigorate
Standard Appeal
Our Standard Appeal follows our effective Three-Step Appeal Process. It is designed to get an Amazon reactivation the first time — but we don’t give up if you don’t get it back the first try.
Appeal letter delivery: Four business days or less
Rapid Appeal
Our Rapid Appeal follows the same Three-Step Appeal Process as our Standard Appeal – but your Amazon appeal letter will be ready much faster. This is a great option for sellers with large sales volumes.
Appeal letter delivery: As quickly as 1 business day