Amazon Kindle Direct Publishing Help & Appeals Service
Helping authors reinstate their Amazon KDP accounts
We Help Amazon Sellers – Not Buyers.
Get your Amazon KDP account back online
Book authors on Amazon Kindle Direct Publishing face increasing threats to their own copyrights and content. Amazon KDP accounts are being suspended, mostly for alleged intellectual property violations. Why? In many cases it is because Amazon just gets it wrong.
What can Riverbend do to help?
- Expert counsel and guidance for authors
- In-depth research to identify Amazon’s rationale for the account suspension
- A complete review to validate an author’s usage of intellectual property, particularly copyright ownership
- A written appeal submitted to Amazon, which clarifies the root causes of any perceived account violations – and insights proving an Amazon enforcement error
- Ongoing appeals and correspondence with Amazon’s escalation teams, as needed, to reinstate the account
“It was a complete shock to find our KDP shut down by Amazon. We write and publish our own books, all of which have full copyright protection.
Despite our proof, the account remained suspended. Why?”
The Riverbend Appeal Process
Assess & Assist
We thoroughly research your seller account. This goes far deeper than simply reading your Amazon suspension notice. We run reports, search for trouble areas and ask questions. In a personal follow-up call with you, your assigned consultant shares findings and you collaboratively clarify the root cause of the Amazon seller account suspension.
Create & Communicate
We create a customized Amazon seller account suspension appeal letter that answers Amazon’s concerns. The Plan of Action is strategic and unique to your business. Then we follow up. Many suspensions require more than one Plan of Action. We provide additional Amazon seller account suspension appeals, escalation strategies and follow-ups, all for one flat rate.
Reinstate & Reinvigorate
Once your account is reinstated, it’s time to reinvigorate your account. Based on our due diligence, we make recommendations that keep your account healthy and active—and avoid future suspensions.
Our team of consultants is keenly experienced and knowledgeable about Amazon KDP. With us by your side, we’ll help you journey through your KDP- related issues.
Frequently Asked Questions
My account was suspended for copyright infringement, but I own my own copyrights, why?
It could be an Amazon error. We’ve worked cases where Amazon simply took the word of another seller about copyright ownership without doing any due diligence. There are some issues with Amazon’s IP reporting tool that can create unexpected problems.
Why do KDP accounts get suspended?
Most suspensions are related to intellectual property issues. The most common
reasons are:
- False IP reporting
- Mistaken enforcement about IP
- Copyright infringement
- Platform manipulation
How can I prevent a KDP account suspension?
Our advice is to always be prepared for the worst and do your best to prevent
Amazon enforcement. With that said, it’s not always possible. What you can do is
make sure you have all documentation ready and easy to access at a moment’s
notice. Have hard copies and digital formats of your published works, ISBNs and
copyrights.
What else can I do to ensure full Amazon compliance?
Prevention is always the best way to avoid account suspension. For authors in
Amazon KDP, the imperative is to verify and validate your own copyrights and other intellectual property. Check them regularly and have them immediately on hand, just in case Amazon takes action.
How long does it take to resolve?
A KDP reinstatement may take days or weeks, or sometimes longer, depending on
Amazon’s response times, and the quality and availability of a seller’s information and documents. The good news? Our team responds quickly. Once you sign up and
we have our initial information-gathering correspondence, you’ll have your written
appeal within four business days. We also offer a Rapid Appeal option, which
provides you with an appeal within one business day.
May I ask more questions?
Absolutely! Schedule a brief consult, starting here.
Account suspended? There’s no reason to wait!
