Amazon Seller Support Services
Proactive, monthly seller account protection that optimizes account health, ensures a positive Account Health Rating (AHR) and avoids suspensions.
We Help Amazon Sellers – Not Buyers.
Account Health can spiral down in minutes. What showed as strong and healthy an hour ago suddenly crashes into a sales-stopping suspension. No rhyme or reason.
With Seller Account Protection, we provide appeals and guidance for virtually any issue that appears on the Account Health page in Seller Central.
SAP – Standard
Our Account Health experts work with you to create the appeals, share instructions on how you should submit the appeals and help you escalate as needed.
SAP – Valet
This is our full-service program where experts do it all for you. Your Account Health is managed daily and includes appeals (written and submitted), and escalations on your behalf.
ASIN APPEALS*
- Amazon Transparency
- Condition/expired
- Inauthentic
- Intellectual property
- Pesticides
- Platform manipulation
- Price gouging
- Product review policy
- Regulatory compliance for false positive or rejected documents
- Restricted product
- Safety
- Suspected IP
- Variation abuse
VALUE-ADD FEATURES*
- AHS calls
- Bin check request
- Buy Box issues for brand owners and sellers with exclusive distribution
- Consult calls
- FBA inventory investigations outside the 60-day Amazon SLA
- FBA inventory stuck in FC transfer outside the 60-day Amazon SLA
- Flat file/catalog work for restricted products suppressed ASINs (need claims removed, for example) and fixing broken variations
Customized Seller Account Protection plans for 3P Sellers
Private-Label Sellers
Private-label sellers, even those with few problems, use Seller Account Protection (SAP) to keep Riverbend on “retainer.” When key ASINs go down, we are on the case.
Mom-and-Pop Sellers
Mom-and-pop sellers receive value pricing that makes sense for their budget. In return, they receive the same high-level expertise as the Power Sellers do.
Large Sellers
Large sellers depend on Riverbend to quickly address their issues. Plus, we provide value-added advice to prevent recurring problems in the future.
Here's how we deliver account protection every day
Daily monitoring
Each day, our team logs into your account checking for performance notifications, scorecard violations and cases. We communicate to you all the most critical information.
Written appeals
When Amazon suspends your Amazon Standard Identification Number (ASIN), we work with you to create a definitive, effective appeal, including executive escalation appeals, if needed.
Expert advice
Amazon makes a problem more complex than necessary. Our team of ex-Amazon employees provide in-depth expertise to diagnose and resolve account issues. We deliver deep, practical and well-tested solutions.
Seven reasons to start Seller Account Protection (SAP) now
- Proactive. Prevention through proactive monitoring is key. We reside in Seller Central and are singularly focused on everything happening that impacts Amazon Seller Account Health Rating (AHR) green, yellow and red.
- Precise. When Amazon suspends your Amazon Standard Identification Number (ASIN), we work with you to create a definitive, effective appeal, including executive escalation appeals, if needed.
- Personal. We treat a client’s account as if it were our own. Our business model isn’t transactional. It’s personal.
- Continuous. This monthly service ensures your account is checked every day, so nothing is ever missed or forgotten.
- Collaborative. We work with you and your team to keep your account healthy and optimized. Our goal is to always work with you, provide counsel and ensure there are no surprises.
- Customized. No two sellers are alike. We customize your Seller Account Protection (SAP) plan to fit your specific needs.
- Cost-effective. What is the cost for an experienced professional with years of Amazon and Seller Central experience? For a team of them? A lot. With Riverbend, you can have Seller Account Protection (SAP) for as low as $17 a day.
Can I afford Seller Account Protection (SAP)?
Yes, Seller Account Protection (SAP) is a service designed to serve all seller types and sizes. Seller Account Protection (SAP) can cost as little as $17 per day.
How often is the team working on my account?
Every day. The Seller Account Protection (SAP) team is not only checking your Amazon Account Health Rating (AHR), but other potential “hot spots” that could result in Amazon action. The team always notifies you of new policy violations or other issues.
How do I measure the value of Seller Account Protection (SAP)?
Current clients typically have qualitative and quantitative measurements. Common measurements focus on how our team interacts and notifies the client about issues,how the issues are resolved, Amazon Account Health Rating (AHR) status and improvements, and the quality of correspondence and written appeals. Of course, successful reinstatements and issues resolution are key metrics. Some clients also estimate the amount of money and time they saved using Seller Account Protection (SAP) (costs of a down Amazon Standard Identification Number (ASIN), costs of hiring an in-house team, etc.).
How do I get started?
It’s a simple sign-up process you can start here.
