Guiding You Through the Toughest Amazon & Walmart Issues
When Amazon or Walmart insists you’re wrong , but you're not. We can help.
We Help Amazon and Walmart Sellers – Not Buyers.
Start here to solve your Amazon and Walmart problems.
Out of nowhere, Amazon or Walmart hits you hard. What they say about “the problem” is vague and confusing. What do they want you to do?
Every seller knows the exasperating journey of automated responses and ignored requests, even when it is Amazon or Walmart that made the mistake.
We call this the “Tough Stuff”─those situations when Amazon and Walmart demands information and action but offers no direction or explanation.
We can help you resolve your toughest Amazon and Walmart issues. Winning is possible.
Common Amazon and Walmart Actions
- Sends warnings and enforcements out of the blue
- Demands action but provides vague direction
- Replies with unhelpful automated emails
- Gives incorrect or incomplete instructions (Seller Support)
- Locks Brand Registry with no seller access
- Claims IP infringement (incorrectly)
- Threatens ASIN and account suspension for unknown reasons
… and more
We get to the bottom of your toughest Amazon & Walmart issues.
Here are some of the most common “Tough Stuff” issues we’ve helped resolve.
Advertising Lockdowns
Amazon & Walmart wrongly blocks advertising on a hero ASIN or item.
“I lost Deals access in my account.”
“My ads are blocked for my ASIN.”
“My campaigns aren’t running but they aren’t paused or in ineligible status.”
“My sponsored ads are not showing up.”
Broken Brand Registry
Sellers get kicked out for imaginary “abuse,” or basic functions don’t work.
“Amazon took away my Project Zero.”
“I can’t report IP violations in Brand Registry.”
“Amazon cancelled my Brand Registry account.”
“I can’t register a new brand, product or user in Brand Registry.”
FBA Fiascos
Lost inventory, mis-stickered goods, loss of hazmat─the issues are never-ending.
“My funds are being held.”
“My goods have been stolen and are for sale on Amazon.”
“I need Dangerous Goods storage – or more of it.”
“My inventory has been lost.”
Code of Conduct Chaos
Sellers are accused of abusing buyers, other sellers or even Amazon or Walmart itself.
“I can’t log into Seller Central.”
“I’ve been suspended for linked
accounts. I’ve never had another account.”
“Another seller is on my listing but the product is materially different.”
“I’ve been asked for a children’s certificate, what’s that?”
Amazon Advantage Problems
Publishers, authors and content creators face recurring account lockouts and Brand Registry problems.
“I sell via Amazon Advantage, and my listings are a mess. How do I fix them?”
“I’m a publisher, but Amazon won’t honor my Brand Registry. What do I do?”
“I meet seller requirements for Advantage but they say I’m not eligible.”
Legal Wrangling
Lawsuits happen. We provide top-notch expert witness testimony.