Amazon has recently (and quietly) eliminated third-party sellers’ ability to turn off the horrific “repackaging” settings for FBA returns. This means, Amazon’s repackaging service is now mandatory for FBA returns. In addition, the company has added an optional “refurbishment” service – which fortunately does include an opt- out for Amazon sellers.
Unfortunately, this terrible decision is likely to lead to additional complaints for good sellers, who will see customers complaint about:
- Used sold as new/condition
Why will there be more complaints? Easy. FBA returns grading and repackaging are of extremely poor quality, and sellers will suffer as a result.