Emergency: I can’t log in to my amazon account!
Dec 15, 2017
For Amazon sellers, it’s a nightmare scenario. They try to log in to their seller account, but just can’t. The error might say something like, “You don’t have permission to access this account,” or worse, “This email address is not associated with an Amazon seller account.”
What’s a seller to do?
First and most importantly, take these steps to protect yourself:
- Make sure two people in your company have the user name and password for your Amazon seller account. This creates redundancy in case someone is sick, on vacation, gets fired or leaves.
- Beyond those two people, don’t spread around your primary user name and password. Keep it safe.
- For other users, create sub-user accounts. Give each person appropriate permissions – and only the permissions that they need.
If you are locked out of your account, contact Seller Support. If they can’t help, ask them to escalate to engineering.
If you’re still stuck can’t log in to your Amazon account, contact us at Riverbend Consulting. More videos are available on our YouTube channel.
Lesley is co-founder and co-owner of Riverbend Consulting, where she oversees the firm’s client services team. She has personally helped hundreds of third-party sellers get their accounts and ASINs back up and running. Lesley leverages two decades as a small business consultant to advise clients on profitability and operational performance. She has been an Amazon seller for almost a decade, thanks to her boys (19 and 13) who do most of the heavy lifting.
