Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website operated by Riverbend Company LLC (“Riverbend,” “we,” “us,” or “our”), including any services offered or described on our site. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, do not use the Site or our Services.

1. Agreement Acceptance

By using this site and/or signing a proposal (“Proposal”) and accepting the terms therein, you represent and warrant that you have read, understood, and agreed to these Terms and have the legal authority to enter into and bind your company, the Client, to them.

Each Proposal entered into between the parties shall be governed by and incorporate these Terms by reference. In the event of a conflict between these Terms and a Proposal, the terms of the Proposal shall prevail.

2. Services Overview

Riverbend offers strategic consulting services for Amazon sellers under our Account Health Valet (“Services”) and other offerings. These Services are not affiliated with or endorsed by Amazon.com, Inc. (“Amazon”).

The Services may include, but are not limited to:

• Monitoring and opening cases via Seller Central
• Creating and submitting ASIN appeals via Seller Central or shared email
• Making calls to Amazon Account Health Services
• Submitting invoices for appeals and category ungating
• Fixing stranded inventory and uploading feeds
• Responding to customer service messages
• Removing negative feedback
• Auditing and filing FBA lost/damaged inventory claims
• Monitoring removal orders
• General case management and account escalation
• Brand registry and reinstatement support

The specific scope of Services for each client will be outlined in the applicable Proposal.

3. Amazon Account Access

To perform our Services, the Client may be required to:

• Grant limited access to their Amazon Seller Central account
• Grant developer-based access via Amazon’s API
• Maintain Riverbend’s access during the term of service and for up to 30 days post-termination for billing or transition purposes

4. Confidentiality and Data Use

Each party agrees to keep the other party’s confidential information private and secure. “Confidential Information” includes, but is not limited to:

• Client Data from Amazon (e.g., reports, performance data, appeals)
• Proprietary business practices, software features, and internal methodologies

Riverbend agrees to:

• Limit access to your account to authorized staff/contractors under similar confidentiality obligations
• Store Client Data securely on internal systems solely for use in performing Services
• Use the same degree of care to protect your data as we do with our own confidential information

5. Client Obligations

As a client, you agree to:

• Provide timely access to account, documentation, and relevant information
• Refrain from interfering with open support cases handled by Riverbend
• Not attempt to reverse engineer or replicate Riverbend’s service methodologies
• Maintain confidentiality of Riverbend’s proprietary processes and materials

6. Subscription Terms and Refund Policy

All monthly service subscriptions are billed and automatically renew on the day of your enrollment.

Cancellations must be submitted via email no less than five (5) days before your next billing cycle.

All payments are final. Refunds are not offered once services have commenced. Custom terms in signed Proposals will override these standard terms if applicable.

7. Billing and Payments

• Service Fees are billed monthly unless otherwise specified
• Payment is due via credit card or ACH, securely stored in our third-party billing system
• Late payments over 45 days past due will incur a 1.5% monthly interest fee
• Services may be suspended for non-payment
• Additional fees for reinstatements or escalations will be quoted in advance and billed with approval

8. Termination

This Agreement may be terminated:

• By either party with 60 days’ written notice prior to renewal
• Immediately for material breach not cured within 30 days
• By mutual agreement

Upon termination, Riverbend will retain access for 30 days for administrative purposes unless otherwise requested.

9. No Affiliation with Amazon

Riverbend is an independent consulting firm. We are not affiliated with, sponsored by, or endorsed by Amazon.com, Inc. or any of its subsidiaries.

10. Disclaimer of Warranties

Riverbend provides its Services and this website on an “as is” and “as available” basis. We make no guarantees regarding specific outcomes, account reinstatement success, or results from engaging our Services.

We disclaim all warranties, express or implied, including merchantability or fitness for a particular purpose.

11. Limitation of Liability

In no event will either party be liable for:

• Indirect, incidental, or consequential damages
• Lost profits, account loss, sales, ranking, reputation, or data
• Damages exceeding the total amount paid to Riverbend in the 90 days preceding the claim

Riverbend is not a law firm or CPA. We are not responsible for any legal or tax consequences related to your Amazon account.

12. Indemnification

You agree to defend, indemnify, and hold harmless Riverbend from any third-party claims, losses, or damages arising from:

• Your breach of this Agreement
• Your negligence or willful misconduct

13. Arbitration

Any dispute shall be resolved via binding arbitration under the rules of the American Arbitration Association in the State of New Jersey. The arbitrator’s decision shall be final and binding. Each party shall share in arbitration costs equally.

14. Governing Law

These Terms shall be governed by the laws of the State of New Jersey, without regard to its conflict of law provisions.

15. Relationship and Marketing Use

Neither party shall use the other’s name or logo in public marketing materials without prior written consent. Each may refer to the business relationship in private one-to-one communications.

16. Miscellaneous

• This Agreement does not confer IP rights unless expressly stated
• If a term is invalid, the rest of the Agreement remains enforceable
• Proposals override these Terms where conflicts exist
• Failure to enforce any term does not constitute a waiver

The following sections survive termination: Confidentiality, Payments, Limitations of Liability, Indemnification, Arbitration, and Governing Law.

17. Contact Us

If you have questions about these Terms or our services, please contact us at:

Email:help@riverbendconsulting.com

Telephone Number:877-289-1017

Mailing Address:
Riverbend Company LLC
125 Half Mile Road, Suite 200, Red Bank, NJ, 07701

01/01/2026