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Reimbursement

Are automatic reimbursements a smart Amazon strategy?

July 29, 2019 Leave a Comment

This may sound like a good idea. But allowing software to file cases for automatic reimbursements can take down your Amazon seller account.

By Lesley Hensell

Amazon’s FBA Service and automatic reimbursements can be a life-saver for large third-party sellers. It can also provide the worst-possible fulfillment service, with no accountability and zero concern for sellers’ probability.

That’s why it’s critical for sellers to watch their inventory and ensure they are reimbursed when Amazon:

  • Loses inventory
  • Damages inventory
  • Doesn’t receive inventory
  • Fails to credit an account when a return is not received
  • And many other shady circumstances

Sometimes, Amazon does reimburse a seller without being asked to do so. But in many cases, the payment needed to make a seller whole never happens unless a case is filed.

This has led to the creation of many services that offer to find and file for reimbursements. In fact, we here at Riverbend find tends of thousands of dollars for our clients every single month.

But sellers need to know one important thing: there are some reimbursement strategies that can put your account at risk. Definitely pursue your funds, but avoid doing the following:

  1. Automatic case creation. Some software services automatically create cases with Amazon. This is dangerous and should be avoided. Amazon wants a human being to create the cases asking for return of funds.
  2. Duplicate funds requests. Were you already reimbursed for a particular ASIN, either by Amazon automatically or after you asked for the funds? You or your service provider must maintain a comprehensive database or spreadsheet of cases that have been filed. If you ask for the same funds repetitively, the Gods of Amazon grow angry.
  3. Too many cases at once. You should only file a limited number of reimbursement cases at a time. If you always have three to five cases open, you should be fine. Be patient, and ensure cases are resolved before you attack new ones.

Finally, follow-up is key. When Amazon promises you cash, make sure they actually fund it to your account in the guaranteed timeframe, which will be anywhere from 15 to 45 days.

Want to get all the cash Amazon owes you, without the accounting or administrative hassles? Let Riverbend work for you. We don’t make a dime unless we get your funds back.

 

Lesley is Partner at Riverbend Consulting, she offers practical know-how to improve retail performance. Lesley’s  experience with Amazon compliance gets accounts back up fast.

Filed Under: Amazon, FBA Tagged With: Amazon, Amazon FBA, Amazon Seller Account, FBA, Inventory, Money, Reimbursement

Amazon FBA Reimbursements – Amazon Owes You Money!

April 11, 2019 3 Comments

Amazon reimbursement

If you have been selling on Amazon using FBA, Amazon owes you money!

Click Here to View Demo Video

You are most likely entitled to an Amazon reimbursement if you’ve been selling products utilizing FBA.

FBA (Fulfillment by Amazon) is an essential component for a majority of Amazon sellers. FBA allows the seller to store inventory in Amazon’s fulfillment centers so Amazon can pick, pack, ship, and provide customer service for the seller’s products.

Utilizing FBA helps your business be more efficient and makes your products eligible for Amazon Prime. But even though Amazon is one of the most respected online retailers, sellers don’t always get credited for inventory that slips through the cracks.

If you want to get a fast estimate of how much you can get refunded, check out our Amazon FBA Refund Calculator.

Why does Amazon owe FBA sellers money?

All of these situations can result in reimbursements:

  • Customer was refunded more than the price they paid
  • Item got lost or damaged in Amazon’s fulfillment center
  • Item was destroyed without permission
  • Amazon overcharged for the weight or dimensional fee
  • Amazon reimbursed the customer but not the correct amount
  • Item was damaged by carrier or Amazon
  • Replacement was sent to customer or a refund was granted, but the order was never returned
  • Amazon claims they have reimbursed the seller, even though they haven’t
  • Amazon claims they restocked the item into your inventory, but they haven’t
  • The wrong item is restocked into your inventory

How do Amazon FBA sellers file an Amazon reimbursement claim?

What NOT to do

You want to approach your Amazon reimbursement claims with caution. Simple mistakes can result in your Amazon seller account getting shut down.

The most important thing you should NOT do is use an automated FBA reimbursement tool to try to collect your refund. Amazon policy prohibits using automated tools to open cases. In addition, opening up too many cases at once can result in a warning or account suspension.

So this might leave you wondering, how do I get reimbursed from Amazon?

What you should do

To maximize your dollars, rely on an Amazon reimbursement service. Here at Riverbend Consulting, we take a deep dive into your account’s history to find missing and lost inventory, missing returns, and other reimbursements that Amazon miscalculated over the last 18 months. In addition, we review your inbound FBA shipments for the last 90 days to ensure all inventory is present and accounted for.

We only get paid a percentage of what you get back, incentivizing us to find every last penny for your account.

Riverbend is a team of former Amazon employees and Amazon experts who have a deep understanding of how Amazon works from the inside.

We don’t automate any part of the reimbursement process, ensuring that you have the best possible reimbursement experience – and no risk of warnings or enforcement against you.

If you would like to learn more about Amazon reimbursements or to get in contact with our team, please visit here.

Filed Under: Amazon, FBA, General Tagged With: Amazon, Amazon seller, Amazon Seller Account, FBA, Inventory, Money, Refund, Reimbursement

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