Managing your Amazon account is a critical part of your success. But are these day-to-day tasks distracting from more important things?
Rely on Riverbend’s seasoned account management team to handle the bothersome details, so you can focus on growth – or even time off!
Basic Account Management service includes four key elements:
- Reimbursements. If you sell via FBA, Amazon owes you money! Our team of reimbursements specialists creates cases with Seller Support for inventory that Amazon has lost, damaged, failed to receive, and more. Amazon credits your balance with the amounts we uncover or puts units back into your inventory.
- Feedback removal. When buyers leave inaccurate or unfair feedback on your storefront, we work with Seller Support to remove it. This keeps your ratings high and ensures potential buyers view your storefront favorably.
- Customer service messages. Our experienced team of customer service specialists answers messages well within the desired 24-hour timeframe. We use customized template messages specifically built for your account, to ensure a positive experience for your buyers every time. Great customer service reduces low feedback ratings and returns.
- Reporting and advice. We provide monthly reports on your account performance, including a detailed log of reimbursement, feedback and customer service activities. Our goal is to keep you as in-touch with your business as you would be if you were handling the details yourself.