December 15, 2017

By Lesley Hensell

For Amazon sellers, it’s a nightmare scenario. They try to log in to their seller account, but just can’t. The error might say something like, “You don’t have permission to access this account,” or worse, “This email address is not associated with an Amazon seller account.”

What’s a seller to do?

First and most importantly, take these steps to protect yourself:

  1. Make sure two people in your company have the user name and password for your Amazon seller account. This creates redundancy in case someone is sick, on vacation, gets fired or leaves.
  2. Beyond those two people, don’t spread around your primary user name and password. Keep it safe.
  3. For other users, create sub-user accounts. Give each person appropriate permissions – and only the permissions that they need.

If you are locked out of your account, contact Seller Support. If they can’t help, ask them to escalate to engineering.

If you’re still stuck can’t log in to your Amazon account, contact us at Riverbend Consulting. More videos are available on our YouTube channel.


Lesley is Partner at Riverbend Consulting, she offers practical know-how to improve retail performance. Lesley’s experience with Amazon compliance gets accounts back up fast.

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